Orders not being logged

[websta]

I too have orders coming in, which can be seen by typing in the specific order number, but otherwise are not appearing properly in the admin area.

 

I am not using paypal, and haven't added any mods.

 

Following suggestions in the various threads on this issue, I have tried re-uploading ordering-related files, making changes to ordering and shipping processes in the admin area, changed total to subtotal in the three areas of orders.php, and pondered adding unnecessary mods to try to correct this issue. Any suggestions?

 

I will paste my orders.php below in case some errors have crept in to the coding while changing/unchanging things. TIA for any suggestions.

 

Hello, I have yet to find an answer to this. Can anyone recommend a contractor who could help?

[Rumbler]

Same issue with orders not showing up in the admin aread. I need to manually enter some lines in the orders_total table in order to get things to work. This implies that shipping cost and such are also not confirmed in the confirmation email to the customers. Really annoying when they pay with paypal or creditcard since you need to follow up on those shipping cost again.

 

So strange, thought it was just me but as it appears there are lots of users with this issue. Can anyone help ?

[Rumbler]

I actually think I may have found something..

Since my orders_total tablets were not being written anymore, I did the following->

 

go to Admin, Modules, Order Total and DISABLE the order totals. Then ENABLE it again (=true) ( give it the correct sort order that you wish to see.

 

Then is works again.

 

This took me 2 days to figure out. Exactly why it works I do not know. But this may save you a lot of time.

[dimi78]

I actually think I may have found something..

Since my orders_total tablets were not being written anymore, I did the following->

 

go to Admin, Modules, Order Total and DISABLE the order totals. Then ENABLE it again (=true) ( give it the correct sort order that you wish to see.

 

Then is works again.

 

This took me 2 days to figure out. Exactly why it works I do not know. But this may save you a lot of time.

 

thx, should have gone straight to the last post ;) would have saved me hours. Any idea why this happens?

[blr044]

A BIG THANK YOU goes to David (Post # 68).

 

I did a test run of placing another order using cash/check method. Order appears at admin side under customers and orders as pending.

 

But still have a small issue. At the catalog side, once logged in, still shows no orders or even previous orders.

 

I have been working on this for two weeks now. And still one more hint from the gang.

 

Thanks.

 

blr044

[blr044]

I installed ver RC2A store as a test store in it's own dir. Did some testing as creating a account, purchase without an account and all went fine. Email sent out to customer and in admin -> customer, it displayed customers along with orders. Store passed all test. I went alive with the new store yesterday. The only thing I see wrong at this point is the orders is not being displayed under orders. I remembered from my first store about a posting here regarding this issue. So I followed the steps that were mention in post 68. So why it worked in the test phase and not now. Even sfter removing this piece of code:

 

and ot.class = 'ot_total'

from all three queries. Any hint on this would be appreciated because this store is live now.

 

Thanks.

 

Bennett

 

Also no history info even after two purchases.

[blr044]

I installed ver RC2A store as a test store in it's own dir. Did some testing as creating a account, purchase without an account and all went fine. Email sent out to customer and in admin -> customer, it displayed customers along with orders. Store passed all test. I went alive with the new store yesterday. The only thing I see wrong at this point is the orders is not being displayed under orders. I remembered from my first store about a posting here regarding this issue. So I followed the steps that were mention in post 68. So why it worked in the test phase and not now. Even sfter removing this piece of code:

 

and ot.class = 'ot_total'

from all three queries. Any hint on this would be appreciated because this store is live now.

 

Thanks.

 

Bennett

 

Also no history info even after two purchases.

 

 

Problem solved - order_status table was empty. Once it was corrected, orders is not being displayed.