MikeXRyan Posted November 20, 2006 Posted November 20, 2006 The guy who set up our OSC appears to have added a shipping fee of $3 somewhere in the system even though there should be no shipping fee because our products are digital downloads. I went into the shipping module and found it was set up for a $5 flat rate. Where the $3 comes from I don't know. Maybe it is a default fee of some sort? I zeroed out the $5 flat rate and disabled the flat shipping altogether. I then sent a friend in to register and purchase a $1 product using PayPal. At the checkout counter it adds a $3 shipping fee. Total fee for the $1 item is $4.00. How do I shut that 3.00 fee off? Mike
MikeXRyan Posted November 21, 2006 Author Posted November 21, 2006 The guy who set up our OSC appears to have added a shipping fee of $3 somewhere in the system even though there should be no shipping fee because our products are digital downloads. I went into the shipping module and found it was set up for a $5 flat rate. Where the $3 comes from I don't know. Maybe it is a default fee of some sort? I zeroed out the $5 flat rate and disabled the flat shipping altogether. I then sent a friend in to register and purchase a $1 product using PayPal. At the checkout counter it adds a $3 shipping fee. Total fee for the $1 item is $4.00. How do I shut that 3.00 fee off? Mike Still no response here? Am I posting to the right group? I'll try posting a duplicate in General Support and see if someone there knows the answer. Mike
glamourfish Posted November 21, 2006 Posted November 21, 2006 the only thing I can think of is to check the shipping module again! make sure everything is uninstalled. Make sure you only have the flatrate set and make sure it is zero.... I can't think of anything else that can be causing it. if at first you do succeed...try not to look surprised!
MikeXRyan Posted November 21, 2006 Author Posted November 21, 2006 the only thing I can think of is to check the shipping module again! make sure everything is uninstalled. Make sure you only have the flatrate set and make sure it is zero....I can't think of anything else that can be causing it. Thanks Glamourfish, I'll take a looksee and make sure everything is as you advise. I was afraid it was hard-coded because there was never an entry for $3. The flat rate was set to $5 as a default but I zeroed that out. Will try again. What would be helpful is an answer from someone actually offering and selling digital downloads and a posting of their shipping settings. I could match them and see if the problem persists and be better able to pinpoint the problem. :'( Mike
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