Order email problem

[volvomad]

Hi,

 

I've done a new install of oscommerce. Whilst setting up and testing before customising, I have noticed that the software will not send details of the orders received to the store owner. The customer receives an order confirmation, but that's it. The order details appear in the admin section. The oscommerce is on a Linux server, and I have tried both sendmail and smtp. Can anyone help?

 

Colin

[obsolete]

Hi,

I had the same problem. What I did was go to Configuration, look towards the middle of the list for "Send Extra Order Emails To", and enter your email there.

 

Maybe there is a better solution, but I don't know of it.

 

-?

 

 

Hi,

 

I've done a new install of oscommerce. Whilst setting up and testing before customising, I have noticed that the software will not send details of the orders received to the store owner. The customer receives an order confirmation, but that's it. The order details appear in the admin section. The oscommerce is on a Linux server, and I have tried both sendmail and smtp. Can anyone help?

 

Colin

[Cardiel]

Hi there!

 

Did anyone find a solution to this? I've tried adding the store owner address into the "extra emails" selection and that hasn't helped! Strangely, if I send an email using the "contact us" form, it comes through fine but th eorder and payment details email just ins't coming through!

 

Any help would be rgatefully recieved as I'm really pulling my hair out!

 

Thanks!

[jdvb]

then you have probably not set up the send extra order e-mails to field.

That does need to be an e-mail adress

you can set it up like:

e-mail address ownernamewhatever <[email protected]>

[Cardiel]

Hi there,

 

Thanks for the reply, that's great, I've managed to get that working but I'm sure I can remember recieving payment details in an email aswell. Have I imagined that?! I'm starting to get the feeling that I have! :blush:

 

Thanks in advance

[Cardiel]

OK, so the plot thickens! Having done a search of the forums, I came across the "Split Credit Card Email Address" module so I thought I'd give that a go to see how that went...

 

Unfortunately, I can't even add an email address! Every time I try, it looks as if the data has been saved and the page has returned to the "Payment Modules" page but nothing has been saved. I wonder if this is just a further indication of my problem?

 

This is over my head right now so if anyone can help, I'd be ridiculously appreciative!

 

Thanks again!

[Cardiel]

Hi guys,

 

Can anyone help? I've absolutely trawled through the forum and, although I've found load of threads started on this subject, they all sort of peter out to nothing with no final response! Here's what I've tried so far:

 

1. Set various different email addresses in the Admin section - No Change

2. Set "Send Extra Emails To" - This worked but does not help my situation!

3. Set Email option to "smtp and CRLF" - No Change

4. Tried Email Test contribution - All seemed to work fine, all emails recieved.

5. Finally, I have contacted my host "Telivo" to see if they can shed any light on the situation, to check if its a spam problem with the php mail settings. However, I find this unlikely as I have another phpmail.php script running on the main flash based side of my website without any problems.

 

Just to recap, the customer recieves confirmation of their order and if you use the "Contact Us" page, the email comes through fine.

 

Can anyone at least set my mind at ease, when an order is placed, does the store owner recieve payment details beyond what method they used?

 

Thanks in advance!!!

[gabitzaG]

Hi guys,

 

Can anyone help? I've absolutely trawled through the forum and, although I've found load of threads started on this subject, they all sort of peter out to nothing with no final response! Here's what I've tried so far:

 

1. Set various different email addresses in the Admin section - No Change

2. Set "Send Extra Emails To" - This worked but does not help my situation!

3. Set Email option to "smtp and CRLF" - No Change

4. Tried Email Test contribution - All seemed to work fine, all emails recieved.

5. Finally, I have contacted my host "Telivo" to see if they can shed any light on the situation, to check if its a spam problem with the php mail settings. However, I find this unlikely as I have another phpmail.php script running on the main flash based side of my website without any problems.

 

Just to recap, the customer recieves confirmation of their order and if you use the "Contact Us" page, the email comes through fine.

 

Can anyone at least set my mind at ease, when an order is placed, does the store owner recieve payment details beyond what method they used?

 

Thanks in advance!!!

Hi

 

I'm far from an expert, so the only way i can help you is passing out an information:

i received this mail from oscommerce-newbies on yahoo groups:

 

Re: [osCommerce-newbies] No email (order notification) to store owner

 

I had this problem and brought it up in the group. did extensive testing to see if it was CRE, the mail forwarder or the ISP, finally nailed it down that for some reason my own ISP provided blocked the owner emails from my store, so i just added the login to my web email program and left the emails there for me to get myself..problem solved.

 

Paul

 

Really hope this might get you on the right path!

[Guest]

I had a similar problem too. I'm not sure if it's the same as yours, but I couldn't receive any e-mails too. Even through the Contact Us form. Interestingly, when I made a test account with an e-mail address from a free provider, the e-mails to that account where sent finely.

But still no e-mails to the "store owner" e-mail, which was in the same domain as the store. I did even register another account with another e-mail address, but still with the same domain as the store and no luck too.

 

Since all e-mails would be sent without a problem to the free provider domain (yahoo), I just created an account there for the "store owner" and it's worked for me. :)

 

I still don't know why the e-mails wouldn't work for the "official" domain, though.

[kwixson]

I had a similar problem too. I'm not sure if it's the same as yours, but I couldn't receive any e-mails too. Even through the Contact Us form. Interestingly, when I made a test account with an e-mail address from a free provider, the e-mails to that account where sent finely.

But still no e-mails to the "store owner" e-mail, which was in the same domain as the store. I did even register another account with another e-mail address, but still with the same domain as the store and no luck too.

 

Since all e-mails would be sent without a problem to the free provider domain (yahoo), I just created an account there for the "store owner" and it's worked for me. :)

 

I still don't know why the e-mails wouldn't work for the "official" domain, though.

 

 

I'm guessing -- but maybe I've figured it out. If you have the same address in the store owner and "from" email fields as you have in the "send additional emails to" field, it won't. If you have, for example "[email protected]" in the store owner and from fields, and "[email protected]" in the "send additional emails to" field, it should work. That seems to be what I learned today. My ISP or something doesn't seem to like having the same address in the "to:" and "from:" fields when it sends out an email.

[newtech]

I'm guessing -- but maybe I've figured it out. If you have the same address in the store owner and "from" email fields as you have in the "send additional emails to" field, it won't. If you have, for example "[email protected]" in the store owner and from fields, and "[email protected]" in the "send additional emails to" field, it should work. That seems to be what I learned today. My ISP or something doesn't seem to like having the same address in the "to:" and "from:" fields when it sends out an email.

I have an e-mail address with a different domain than the Extra Order EMail address, but I still cannot receive e-mails at the Extra Order EMail address (no, it is not being blocked by spam filter). Any suggestions?

[newtech]

I have an e-mail address with a different domain than the Extra Order EMail address, but I still cannot receive e-mails at the Extra Order EMail address (no, it is not being blocked by spam filter). Any suggestions?

I am able to receive e-mails at the Extra Order Email address but I cannot add more than one e-mail address. I have tried with and without name, different domains, etc.

 

I guess I should be happy to at least get one e-mail address to work, but one of the features is to have more than e-mail address which is what we need.

 

Anybody figure out how to make this feature work properly? Or is there a contrib that will work?

 

I am using 2.2 on a linux machine.

[strathq]

My two pence worth...

 

Some SMTP servers require a valid reverse DNS lookup...

although your addresses/domains are real... the server you are using 'may' not be providing a valid dns that points to your site... but their own... which is then seen as invalid!

 

I stumbled across this when a mailing list I was using never got through to anyone using hotmail or AOL.

 

I have set up extra emails... some I receive others I don't. There doesn't seem to be any real reason... So I have made it my policy that if a customer uses hotmail/AOL I automatically send a manual email as well... just in case! It could be that as the emails are technically copies and the original is rejected by the ISP... the copies get disgarded.

 

The one thing that works in my favour... I only take payments through Paypal... and they instantly send me an email... so at least I'm aware of the transaction.