Jump to content
  • Checkout
  • Login
  • Get in touch

osCommerce

The e-commerce.

Payment not received for goods shipped


jentiffr24

Recommended Posts

Hi. I am new to e-commerce. I have both credit card and mail order payment options on my site. A customer placed an order with a postal mail payment option. I accidently shipped the goods before receiving payment. I notified the customer the day UPS delivered it and asked that it be returned if they decided they didn't want the order. Of course, I've not heard back. UPS confirms the package was hand delivered to the customer. Is this customer violating the law? Can I report the customer's refusal to pay to the credit bureau?

:'( Thanks

Link to comment
Share on other sites

yes, it is against the law as the customer is obliged to pay for ordered goods. However, as you shipped before receiving payment you're not in a good position. Unless the amount is substantial, I'd write it off as experience. Not being sarcastic, just practical. Terra

My code for combining PayPal IPN with ** QTPro 4.25 ** osC Affiliate ** CCGV(trad)

and how to solve the invoice already paid error

General info: Allow customer to delete order comment ** FTP Programs & Text Editors ** Amending order email **

Link to comment
Share on other sites

yes, it is against the law as the customer is obliged to pay for ordered goods. However, as you shipped before receiving payment you're not in a good position. Unless the amount is substantial, I'd write it off as experience. Not being sarcastic, just practical. Terra

 

 

I figured. Thanks! :blush:

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...