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No one can get through the confirmation screen!


JennaG

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My store is http://store.absolutewrite.com/ . Since yesterday, everyone has told me the same thing-- they can get all the way through the payment screen, right up to the confirmation. When they try to confirm the order, they get a "Page cannot be displayed" error.

 

My hosting company says it's not a server problem. My payment processor says it's not their problem. They both point to osCommerce, though I have no idea why... far as I know, nothing has changed in the last 2 days.

 

Anyone have suggestions?

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My store is http://store.absolutewrite.com/ . Since yesterday, everyone has told me the same thing-- they can get all the way through the payment screen, right up to the confirmation. When they try to confirm the order, they get a "Page cannot be displayed" error.

 

My hosting company says it's not a server problem. My payment processor says it's not their problem. They both point to osCommerce, though I have no idea why... far as I know, nothing has changed in the last 2 days.

 

Anyone have suggestions?

 

Try replacing your confirmation.php file with a fresh one pending you havent made any modifications to it from contributions which you probably have if it is not working.

 

 

Matt

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Try replacing your confirmation.php file with a fresh one pending you havent made any modifications to it from contributions which you probably have if it is not working.

Matt

 

checkout_confirmation.php

 

it should be

Regards

 

Mark A Reynolds

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Um... I don't know what that means. :'( I haven't modified anything... I'm a technoidiot. The guy who installed osCommerce for me years ago no longer works with us.

 

I am willing to pay for someone to check into this, if it's not expensive. No one's been able to pay for anything in my store for two days now because of this error. That final payment screen isn't completing.

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Um... I don't know what that means. :'( I haven't modified anything... I'm a technoidiot. The guy who installed osCommerce for me years ago no longer works with us.

 

I am willing to pay for someone to check into this, if it's not expensive. No one's been able to pay for anything in my store for two days now because of this error. That final payment screen isn't completing.

 

 

Hi Jenna i sent you an private message. let me know when you receive it or private message me.

 

Matt

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Thanks, Matt! This time it's a false alarm, though-- just found out that it was a firewall issue. Fixed!

 

 

If you need someone to tech support your site in the future, PM me and i will do it.

 

Matt

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