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Payment Info being cached somehow


shellqc

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I'm having and issue when customers try to checkout. If they have an issue with their cards it's caching the info somehow so they can't correct what they need to. The only way to do it is to clear all temporary internet files and sometimes reboot.

 

Example: Customer tries to check out but either put in the wrong CVV or forgot it all together. When they submit it to process it goes back to the original entry which makes the card fail all over again.

 

Example 2: the customer made a typo in her billing address. When she tried to correct it, it defaults back to the original entry. When they keep trying over and over it puts a hold on the funds. This lady tried 4 times!!

 

Please, has anyone else had this issue? Does anyone know how to fix this? I'm losing customers left and right.

 

Thanks for your help!

 

Shell

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