why some Orders might not be email? any suggestions?

[diana47]

Thank you for answering my question to everyone who answers.

 

I have really wired thing happening. Most of orders from site comming through ok.. .but sometimes they didn't. I have been receiving notification of payments and then.. ..realised I have not received emails with these orders. It is wired as it happen from time to time. Clients database is updated ok.. but orders not. Any suggestions? please

[♥Vger]

1. Usually if you don't receive an email copy of the order then the database does not get updated, because the two are linked together. In this case it would indicate a sporadic problem with the email function on the server your site is on.

2. If emails are not getting sent out (occasionaly) and the database is not getting updated, and if you use Pay Pal, then read below:

If you are using the default Pay Pal Module that comes with

osCommerce and are wondering why the orders don't get added

to the database, the stock updated, and that no order

confirmation e-mails get sent out - this is the reason.

 

You are reliant upon the customer hitting the 'Continue'

button on the Pay Pal website at the end of their purchase,

which then returns them to your website, updates the database,

updates the stock quantity, empties their shopping cart,

and sends the order confirmation e-mails out.

 

There are two solutions:

 

1. Use the official osCommerce Pay Pal IPN. This is the

only IPN module which begins with 'osCommerce'. It is

also the only IPN module with a completely new and

free-standing set of files - meaning that you don't

have to edit any other files in order to install it.

 

2. Go to your Pay Pal account, go to Profile, and

sign up for their Auto-Return service - which returns the

customer to your website automatically after a delay of a

few seconds. The return url you must provide is something

like this (adjust as necessary for your website):

 

http://www.yourdomain.com/checkout_process.php

 

Vger

3. If you have not updated your version of osCommerce recently, and if you have added new Order Statuses to your site then you may be experiencing the Order Status filter bug - which has been corrected by recent updates.

 

Vger

[diana47]

1. Usually if you don't receive an email copy of the order then the database does not get updated, because the two are linked together. In this case it would indicate a sporadic problem with the email function on the server your site is on.

2. If emails are not getting sent out (occasionaly) and the database is not getting updated, and if you use Pay Pal, then read below:

 

3. If you have not updated your version of osCommerce recently, and if you have added new Order Statuses to your site then you may be experiencing the Order Status filter bug - which has been corrected by recent updates.

 

Vger

 

Vger thank you so much for your answer I am going to work on it right now.

[diana47]

1. Usually if you don't receive an email copy of the order then the database does not get updated, because the two are linked together. In this case it would indicate a sporadic problem with the email function on the server your site is on.

2. If emails are not getting sent out (occasionaly) and the database is not getting updated, and if you use Pay Pal, then read below:

 

3. If you have not updated your version of osCommerce recently, and if you have added new Order Statuses to your site then you may be experiencing the Order Status filter bug - which has been corrected by recent updates.

 

Vger

 

 

Vger THANK YOUUUUUUUUUUUUUUUUUUU SOOOOOOOOO MUCH. Yes I tested how payment are made.. sometimes apparently people after paying dont' return to merchant.. and that is why info must be missed. They probably after payment close explorer. I hope this will work. CANNOT EVEN SAY HOW MUCH i THANK YOU.. you save me a lot of troubles. You are legend!