Can't get email to be sent out after customer completes order.

[ColoradoZ71]

Hello, I was wondering if anybody would be able to tell me why an email isn't being sent out to the customer after an order is completed. I'm not sure if a setting is set wrong or if code is messed up somewhere along the line. If anybody could help me, I would greatly appreciate it.

Thank You

[scubadiver]

Hello, I was wondering if anybody would be able to tell me why an email isn't being sent out to the customer after an order is completed. I'm not sure if a setting is set wrong or if code is messed up somewhere along the line. If anybody could help me, I would greatly appreciate it.

Thank You

 

 

You will need to have a message attached to your shopping cart so that when the sale is completed and thank you message will be sent to the customer. Talk with the people that you got your shopping cart from. Or talk with the people that helped you with your website. It is just a matter of a few pieces of code. :rolleyes:

[Rheannon Dawn]

Hello, I was wondering if anybody would be able to tell me why an email isn't being sent out to the customer after an order is completed. I'm not sure if a setting is set wrong or if code is messed up somewhere along the line. If anybody could help me, I would greatly appreciate it.

Thank You

 

I'm by no means an expert at all of this, but I post so many help requests that I feel its only right to at least try to help someone. That being said, you could check the E-Mail Options in the Configuration section of your Admin panel and make sure that your E-Mail Transport Method is set correctly for your server and Send E-Mails is set to true. I would also open catalog/admin/orders.php and find the segment of code below, just to clarify that customer notified is on. The Notify Customer box should be checked on each order in the Orders section, too.

 

$customer_notified = '0';
	  if (isset($HTTP_POST_VARS['notify']) && ($HTTP_POST_VARS['notify'] == 'on')) {

 

Hope this helps a bit, at least. :)

[ColoradoZ71]

I'm by no means an expert at all of this, but I post so many help requests that I feel its only right to at least try to help someone. That being said, you could check the E-Mail Options in the Configuration section of your Admin panel and make sure that your E-Mail Transport Method is set correctly for your server and Send E-Mails is set to true. I would also open catalog/admin/orders.php and find the segment of code below, just to clarify that customer notified is on. The Notify Customer box should be checked on each order in the Orders section, too.

 

$customer_notified = '0';
	  if (isset($HTTP_POST_VARS['notify']) && ($HTTP_POST_VARS['notify'] == 'on')) {

 

Hope this helps a bit, at least. :)

 

 

Alrighty, thanks a lot. I will check out those things that you mentioned now!

Thanks again,

Anthony