Clicking "Confirm Order" takes customers back to Store Login Screen

[Nikolas]

Hey everyone,

 

When a customer attempts to Confirm Order by clicking on the button, they are taken back to a Login Screen. The order is sent to our Gateway and our company receives a confirmation email from our Gateway (Authorize.net).. However, no record of the order is in our "Orders" section of the Admin backend of the store. I have tested this myself with my own user name, and the same thing happens.

 

Why arent our customers getting directed to a Confirmation page and the orders appearing and/or being recorded in our database?

 

Any help is greatly appreciated!

 

Nikolas