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osCommerce

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OSC-SupportTicket System 1.0 Help Needed


Get-Wireless 2

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I have installed this contrib. I have searched for a support thread but couldnt find one.

Everything on the front end works great IE:

Create tickets

View tickets

Customer gets the email

 

However when I try to go to myadmin page I get the following error

 

 

1146 - Table 'getwi_dev.TABLE_TICKET_STATUS' doesn't exist

 

select ticket_status_name, ticket_status_id from TABLE_TICKET_STATUS where ticket_language_id = '1'

 

[TEP STOP]

 

 

I have looked in phpmyadmin and the table ticket_status does exist?

 

Also if I try to view any of the ticket.php files on the admin side I get an error saying that the table does not exist even tho it does?

 

Anybody got any ideas to cure this please?

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  • 2 weeks later...

Hello

I have not worked with this particular contribution but this is general problem when they forget to insert a record into admin/includes/database_tables.php and

/includes/database_tables.php

 

If the record below does not exist there please add it to both files:

 

// added for support ticket

define('TABLE_TICKET_STATUS', 'ticket_status');

// end of support ticket

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