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Customer Orders but Doesnt Pay and Order Moved to History


MSP

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Hi,

 

I'm using PayPal IPN with MVS.

 

When a customer adds products and proceeds through the checkout, at the last Confirmation page before being shipped off to the PayPal website to pay, the order is written to the system. However if the customer doesn't complete the payment on the PayPal page, their order is left at preparing and is moved to the customer's history. However many times our customers want to come back at a later date and complete their order. The problem is when they go to see their history, they can see their order in their history but there is no way for them to complete the payment.

 

The response from our customers so far is that they don't want to create another order but would prefer to pay for the original one (so they don't get multiple copies of their order in their history, plus they worry about being charged twice).

 

Is there any contribs out there that can allow a customer to pay for an order in their history if the status of the order isn't set to Delivered?

 

I checked through the contribs for a while but I wasn't able to find anything, can anyone point me in the right direction?

 

Thanks in advance,

 

Mark

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Check if their cart is still filled with the items (it should). If that is the case, you can simply delete the order in your admin panel which removes it from their history. Yes, this will basically create a new order, but it will not show TWO orders for the same items.

:-)

Monika

 

addicted to writing code ... can't get enough of databases either, LOL!

 

my toolbox: Textpad - Compare and Merge - phpMyAdmin - WS_FTP - Photoshop - How to search the forum

 

Interactive Media Award July 2007 ~ category E-Commerce

my advice on the forum is for free, PMs where you send me work are considered consultation which I charge for ...

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Hey Monika,

 

Thanks for your response. Another major reason for this is using it with the order editor mod. For example, a lot of the time with big orders, the shipping estimated in the shipping total is a higher than what it actually is. With the order editor, we could edit the price of the shipping, so that the customer could see the actual value. The problem is that when they go and view the new price, there is no way for the customer to pay with the new lower shipping price. If they create a new order, they get the old shipping price.

 

We have been working around this by refunding the difference, but we know it's costing us some customers who are not wanting to do it this way.

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sounds like you need a few custom codes ... you can use parts of other contribs, but basically need your own module.

:-)

Monika

 

addicted to writing code ... can't get enough of databases either, LOL!

 

my toolbox: Textpad - Compare and Merge - phpMyAdmin - WS_FTP - Photoshop - How to search the forum

 

Interactive Media Award July 2007 ~ category E-Commerce

my advice on the forum is for free, PMs where you send me work are considered consultation which I charge for ...

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