Paypal processing but no order

[Guest]

I'm sure I'm not the only one to have this problem, but am I the only one who can't sort it!! :'(

Customer adds to cart then selects to pay by paypal. Customer doesn't pay, for whatever reason, but order appears in admin with the status "paypal processing" (same staus shows if order IS paid for) and stock has been reduced as if the order has gone through.

This in itself is a pain, but the worst of it is that if the order is cancelled, the products aren't restocked automatically as they are when orders are deleted. (I prefer to keep all the orders there, I'd rather not delete them).

If this only happened occassionally I wouldn't mind, but when one customer does this 6 times in 3 days.....I do mind!

Is this something I can sort or is it a Paypal issue?

Thanks in advance....... :)

[Guest]

would still like some help with this one :)

Edited October 26, 2006 by complex_fruit

[kagg]

Are you using paypal IPN payment module? If yes, there must be an option to set (Should Products Stock be updated even when the payment is not yet COMPLETED) while configuring this module through admin -> modules -> payment.

 

All orders are saved in the database with status "Paypal Processing" before the customer is redirected to paypal site to make the payment. So even if the customer do not make the payment at paypal, the order is still there in admin with status "Paypal Processing" unless thety are dleted by admin.

 

You have to modify the code to restock the products when the status is changed to "cancelled"

[Guest]

Are you using paypal IPN payment module? If yes, there must be an option to set (Should Products Stock be updated even when the payment is not yet COMPLETED) while configuring this module through admin -> modules -> payment.

 

All orders are saved in the database with status "Paypal Processing" before the customer is redirected to paypal site to make the payment. So even if the customer do not make the payment at paypal, the order is still there in admin with status "Paypal Processing" unless thety are dleted by admin.

 

You have to modify the code to restock the products when the status is changed to "cancelled"

 

 

Thanks for taking the time to reply to this. It's been bugging me for ages, and can't believe I didn't see that bit in admin (I actually found it a few days ago, but thanks anyway)

Regarding restocking when cancelled - which bit of code, in which file, needs modifying.