Order --timing of charges, confirmation

[tonya-e]

Okay, I am new, so please forgive me. I have a working site and have even received two orders. What I am looking for is the following:

 

**What action causes the charge to the customer's card--my changing of the order to "Delivered" or the customer placing the order?

 

**Why don't I receive any kind of report or email that tells me when someone places an order? Is there a way to set that up within the software? Or, do I just need to go to the Admin panel and look them up?

 

**Example, I had a customer order a pair of shoes that I know are not the ones she needs. After she placed the order, I emailed her (I knew she placed the order, because of going through the admin panel) and told her they were not the ones she needed for the class she had enrolled in. Her order status now says "Pending". What do I do to cancel it for her?

 

Thanks for any help!

[Guest]

re: emails sent to you when an order is placed, you can configure this in the admin panel. Go to admin>configuration>Send Extra Order Emails To and put your mail address here.

 

re: the order status, this can be chaged by admin>customers>orders and click on the order you want to edit. Down the page you will find a drop down for the 'status'. select the status you want for the order and then click on 'update'.

 

If you want to add an extra order status, go to admin>localisation>order status.

 

Luke