Customer Management

[illusion4096]

Hello,

 

I am in the process of putting my own e-store online. I was going through all the contributions and I was surprised not to find any customer management add-on.

 

I have worked for a big online store and a system to keep track of communication with customers was vital to know what's going on. If you have 100 customers contacting you on a day, and they call/mail back the next day.. you should be able to easily find back what has been discussed or done previously (and not having to search for emails and so on).

 

I am looking for something like this:

 

I can search on the customers number, name, email or odernummer. This shows me his order as well as the related communication.

 

Example:

 

- 01/09/2006 Customer mailed to ask whether Item was in stock -> no

- 02/09/2006 Customer called to add an item to his order -> done + paid by credit card

- 09/09/2006 Customer mailed to cancel his order

- 09/09/2006 Credit card was credited

 

Does anyone have a similar problem /and solution?

 

Best regards,

 

Illu.

[madcrazygirl]

I totally agree. For communication regarding customers order I paste their email into the comments section in admin and then respond to them on that so there is at least an easily viewed record of communication regarding that particular order?

 

best wishes