Paypal Redirect, payment without order

[palidor]

Hello,

We are getting payments from paypal, but no order in OSC. We used to get the orders without any problem, but now are getting just the payment without any clue what was just purchased. Any help would be great.

[Guest]

I have asked this myself for months and no one has been able to answer it. If you find out, please let me know as well. I will do the same.

 

It started in Jamiary of this year and no one has been able to tell me why.

[pollywog_uk]

I both, I've just started to have the same problem, any help would be very much apreciated.

[pollywog_uk]

I've just dissabled the auto return settings in my paypal account and it seams to have solved the problem for now.

 

In your paypal account go to:

 

Profile:

Selling Preferences:

Website Payment Preferences:

Auto Return - off

[palidor]

We think the problem is caused by people getting too click happy and clicking out of paypal before they are redirected back to the website where inventory is adjusted. We had our redirect set to 3 seconds and we just dropped it down to 1 second. I guess if people are going to another website before the entire perchase is completed there is nothing we can really do about it. If anyone knows of anything we can do it would be great, it seems like quite a few people are having that problem. The actual order goes through 99% of the time, its the ones that don't that are annoying.

Thanks so much!

[Guest]

How do you change the redirect time???

 

Cheers

 

Kev