HELP! Customers can not create an account!

[rudolfl]

Hi, all

 

I have reports from few customers that they can not set up an account. They go all the way to enter the information, press CONTINUE and get same page back with password blank. I do not have same problem doing i from my machine (tried IE and Firefox) and most of other customers do not have the problem either.

Details of one machine -- XP runing IE.

 

I am not sure what to look for, did anyone have similar problem or can tell me what to look out for?

 

Thanks a lot,

Rudolf

[rudolfl]

Sorry, in addition to previous message.

I run osCommerce 2.2

Site is : http://www.hatsfromoz.com.au

If people can try to create an account and someone fails, please let me know.

E-mail is [email protected]

 

Thanks,

Rudolf

[tim_ver]

I am having almost same issue but no one can register at all and it does the same thing where all data stays in boxes but wipes password out. :(

 

You have any ideas? No one has yet to be able to register at all.

 

Thanks

[rudolfl]

Well, I think I sorted out mine -- User Error.

DOB is mm/dd/yyyy, while Australians use dd/mm/yy. Wnen error is generayed, it is not "standing out" and some customers miss it. At least this fixed one of the customers. I am working on a "patch" to display Error Box on any problems that may occur.

 

Still would appreciate people trying. May be there is a nothre problem.

 

Thanks,

Rudolf

[tim_ver]

Ok. On mine I eneter the same as sample for date and fill in all boxes. Is 2222222222 ok for phone number format? I am trying to figure this out it is so frustrating.

 

What else is used when registering an account besides the create_account.php file?

 

Thanks

[jhsands]

Well, I think I sorted out mine -- User Error.

DOB is mm/dd/yyyy, while Australians use dd/mm/yy. Wnen error is generayed, it is not "standing out" and some customers miss it. At least this fixed one of the customers. I am working on a "patch" to display Error Box on any problems that may occur.

 

Still would appreciate people trying. May be there is a nothre problem.

 

Thanks,

Rudolf

 

Open /catalog/includes/languages/english.php

 

replace this:

define('DATE_FORMAT_SHORT', '%m/%d/%Y');  // this is used for strftime()
define('DATE_FORMAT_LONG', '%A %d %B, %Y'); // this is used for strftime()
define('DATE_FORMAT', 'm/d/Y'); // this is used for date()
define('DATE_TIME_FORMAT', DATE_FORMAT_SHORT . ' %H:%M:%S');

////
// Return date in raw format
// $date should be in format mm/dd/yyyy
// raw date is in format YYYYMMDD, or DDMMYYYY
function tep_date_raw($date, $reverse = false) {
 if ($reverse) {
return substr($date, 3, 2) . substr($date, 0, 2) . substr($date, 6, 4);
 } else {
return substr($date, 6, 4) . substr($date, 0, 2) . substr($date, 3, 2);
 }
}

 

with this:

define('DATE_FORMAT_SHORT', '%d.%m.%Y');  // this is used for strftime()
define('DATE_FORMAT_LONG', '%A, %d. %B %Y'); // this is used for strftime()
define('DATE_FORMAT', 'd.m.Y');  // this is used for strftime()
define('DATE_TIME_FORMAT', DATE_FORMAT_SHORT . ' %H:%M:%S');

////
// Return date in raw format
// $date should be in format mm/dd/yyyy
// raw date is in format YYYYMMDD, or DDMMYYYY
function tep_date_raw($date, $reverse = false) {
 if ($reverse) {
return substr($date, 0, 2) . substr($date, 3, 2) . substr($date, 6, 4);
 } else {
return substr($date, 6, 4) . substr($date, 3, 2) . substr($date, 0, 2);
 }
}

 

This will put the date into international date format for you. :) Only us Americans do everything backwards :D

 

BTW, I did not have any problems registering...

[tim_ver]

jhsands,

 

Ideas for me? No one can register at all on mine not sure why. I wanted to know all files used in the registration process so I can check for errors or issues first.

 

??

 

Thanks

[rudolfl]

jhsands,

 

Ideas for me? No one can register at all on mine not sure why. I wanted to know all files used in the registration process so I can check for errors or issues first.

 

??

 

Thanks

 

What is your site?

 

Rudolf

[jhsands]

jhsands,

 

Ideas for me? No one can register at all on mine not sure why. I wanted to know all files used in the registration process so I can check for errors or issues first.

 

??

 

Thanks

 

Have you modified form_check.js.php ?

 

 

osCommerce docs 2.2 MS2 :: Php Cross Reference by OSCdox

http://www.oscdox.com/crossx/nav.html

 

It will tell you what files are called by what file... pretty nice. Sample below:

 

 

/ -> create_account.php (summary)

[Source view]

(no description)
Author: 	(None specified)
File Size: 	543 lines (23 kb)
Included or required: 	0 times
Referenced: 	0 times
Includes or requires: 	7 files
includes/application_bottom.php
includes/column_right.php
includes/footer.php
includes/header.php
includes/form_check.js.php
includes/column_left.php
includes/application_top.php

 

includes/languages/english/ -> create_account.php (summary)

[Source view]

(no description)
Author: 	(None specified)
File Size: 	27 lines (2 kb)
Included or required: 	0 times
Referenced: 	0 times
Includes or requires: 	0 files

[tim_ver]

Nope never modified form_check.js.php file.

 

 

Thanks

[osc123]

Nope never modified form_check.js.php file.

Thanks

 

 

Hi all,

 

I have the same issue as well. Can't seem to be able to write registration info into the database. Can somebody help?

 

Regards,