Some orders not recorded - most are - Please help

[corrado444]

Hello and thank you for reading this. A client has a OSC based website at www.walcherorchards.com. I did not design the site but I cleaned it up and installed Paypal and Fedex modules according to the client's specifications.

The site is currently working with

 

Paypal IPN module

FedEx module

State module

Pay with next order module

 

We did extensive testing and never had a problem with recording orders, however, since day one we found some orders where the customer went through the regular procedure, up to paying at the Paypal website and returning to the "Thank you" page where the order was never recorded in the database.

 

We can see the new user in the user list as normal and we are able to fulfill the orders by checking the Paypal transactions and calling the customers to double check the shipping address, but the process is time consuming and prone to errors. Their order appears nowhere in the database. Only the user profile is there with no order associated, yet we know they went to Paypal with the right amount and paid for it.

Luckily, we only have one product at this stage, but that will change.

 

We can't figure out why some orders do not get recorded after apparently going through all the proper steps.

In addition, it doesn't appear that this happens when the customer chooses the "Pay with next order" checkout method, rather these are all customers that buy the item for themselves and ship it to their own address. If it was otherwise (the choices are: Ship to someone else, pay with next order and a combo thereof) I would think something was wrong with the implementation of the extra modules, but this happens at the most basic level.

 

Is anyone able to point me in the right direction?

Anything I could do to be able to track the orders and create a log outside OSC?

 

TIA for your kind help

[♥bruyndoncx]

If you install the held orders contribution you'll store the details earlier in the process and have another 'orders' screen for the orders you are currenlty missing the details for.

Since I installed it on keukenlust, haven't missed any orders.

[♥bruyndoncx]

Recover carts is another contribution that allows to see the customers cart that also shows details, but it is not an order at that point, so you can't process it at that point as you can through the held orders contribution.