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Help with order confirmation e-mail


CSYRIA

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Hi, I' tried a couple of test purcheses using paypal, the problem I seem to have is that the cart is not generating an order confirmation email, I did not recieve one and the customer email address i entered did not recieve one either.

 

the only email that was generated was through paypal, I checked the admin section and the order was recorded but no email was sent out......any help would be greatly appreciated. :-"

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  • 4 weeks later...
Hi, I' tried a couple of test purcheses using paypal, the problem I seem to have is that the cart is not generating an order confirmation email, I did not recieve one and the customer email address i entered did not recieve one either.

 

the only email that was generated was through paypal, I checked the admin section and the order was recorded but no email was sent out......any help would be greatly appreciated. :-"

 

 

 

Ok I think I found a solution to the problem, In the admin section, go to Email options and set the "E-Mail Transport Method" to (sendmail) instead of (SMTP) That solved my problem and now I get only on email, I hope this works for you guys..........Chad :thumbsup:

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Ok I think I found a solution to the problem, In the admin section, go to Email options and set the "E-Mail Transport Method" to (sendmail) instead of (SMTP) That solved my problem and now I get only on email, I hope this works for you guys..........Chad :thumbsup:

 

Looks like we're all having the same, me too, been running OSC for years, no major problems until about the 25th August when we stopped getting confirmation emails, so I had a poke around and now get a confirmation email, but only to one of the listed addresses (a hotmail address) all others never turn up.

 

For those who are thining about changing the option from smtp to sendmail, Ive tried both, it was sendmail, but changing to smtp worked for the hotmail account. (From memory you use sendmail for a unix server and smtp for windows or mac)

 

hopefully someone will come along you knows the answer, in the meantime I'm going to poke around in the dark and see what I come up with. If its anything poitive I'll post again ...

 

 

Steve

www.eeetickets.co.uk

www.eeelectrical.com

(to name a few of our OSC sites)

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I'm actually having the same problem too, very odd. Anyone else have any contribs installed? I have the fancier invoice/packslip mod installed on our site.

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Looks like we're all having the same, me too, been running OSC for years, no major problems until about the 25th August when we stopped getting confirmation emails, so I had a poke around and now get a confirmation email, but only to one of the listed addresses (a hotmail address) all others never turn up.

 

For those who are thining about changing the option from smtp to sendmail, Ive tried both, it was sendmail, but changing to smtp worked for the hotmail account. (From memory you use sendmail for a unix server and smtp for windows or mac)

 

hopefully someone will come along you knows the answer, in the meantime I'm going to poke around in the dark and see what I come up with. If its anything poitive I'll post again ...

Steve

www.eeetickets.co.uk

www.eeelectrical.com

(to name a few of our OSC sites)

 

Everything is working OK again, and all I did was swap to 'SMTP' mail from 'sendmail' and the very next order came through as normal :) So I'm putting it down do a PHP5 server upgrade that changed the mail settings ???

 

Steve

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Well, I seem to have the same problem. But I can't send any kind of email through admin.. Ofcourse, not me nor the client get the confirmation email... or an email when the status of the order changes... Tried switching from smtp to sendemail, still not working!

 

And this is NOT good, not at all. Any one any other ideas? Thank you!

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