dukesgrl Posted August 3, 2006 Share Posted August 3, 2006 When a customer places an order, the qty is coming through as 1 instead of what they're actually inputting. The confirmation order that they receive is correct but what shows in my Admin is not. In other words: Customer orders 50 Personalized Ribbons - Their confirmation email shows they ordered 50 ribbons and the correct price for 50. My Admin order shows they ordered 1 Personalized Ribbon and the $ amt is for 1. Has anyone had this problem and can anyone help? Link to comment Share on other sites More sharing options...
dukesgrl Posted August 4, 2006 Author Share Posted August 4, 2006 So basically no one has ever had this problem? Can anyone help out here? Link to comment Share on other sites More sharing options...
Guest Posted August 5, 2006 Share Posted August 5, 2006 you have to explain a little more about your store. Have you made changes to the products quantities logic? If so what are they? because the default osc does not have this problem. Link to comment Share on other sites More sharing options...
dukesgrl Posted August 5, 2006 Author Share Posted August 5, 2006 you have to explain a little more about your store. Have you made changes to the products quantities logic? If so what are they? because the default osc does not have this problem. I haven't made any changes to anything regarding the products logic. Only contrib I added was for text. The store has been live since December & this just started to happen. And it's not always the qty. but it's the text info also. The qty comes through correctly but the personalization is not there at all. Doesn't really make any sense other than it's dropping info in the transfer. Now someone placed an order yesterday and everything was fine. This is not a constant but appears to be selective as to who's order comes through correctly and who's doesn't. Really has me baffled. Link to comment Share on other sites More sharing options...
♥Monika in Germany Posted August 5, 2006 Share Posted August 5, 2006 I haven't made any changes to anything regarding the products logic. Only contrib I added was for text. The store has been live since December & this just started to happen. And it's not always the qty. but it's the text info also. The qty comes through correctly but the personalization is not there at all. Doesn't really make any sense other than it's dropping info in the transfer. Now someone placed an order yesterday and everything was fine. This is not a constant but appears to be selective as to who's order comes through correctly and who's doesn't. Really has me baffled. can you reproduce the issue at all? I would first check if sessions are set to mysql in the config file and then do test orders, while having the database open with my own session ID ... so I can monitor the changes. As soon as you log in the basket table should have your quantity values from the cart. Check if those are all correct. The next step is adding to order_products table ... that happens during checkout_process.php. You can easily add echos in this part for debugging and just comment out the final redirect to success page (or you won't see the echos). Do this when you do not have customers online - best is of course a dev environment. :-) Monika addicted to writing code ... can't get enough of databases either, LOL! my toolbox: Textpad - Compare and Merge - phpMyAdmin - WS_FTP - Photoshop - How to search the forum Interactive Media Award July 2007 ~ category E-Commerce my advice on the forum is for free, PMs where you send me work are considered consultation which I charge for ... Link to comment Share on other sites More sharing options...
dukesgrl Posted August 5, 2006 Author Share Posted August 5, 2006 can you reproduce the issue at all? I would first check if sessions are set to mysql in the config file and then do test orders, while having the database open with my own session ID ... so I can monitor the changes. As soon as you log in the basket table should have your quantity values from the cart. Check if those are all correct. The next step is adding to order_products table ... that happens during checkout_process.php. You can easily add echos in this part for debugging and just comment out the final redirect to success page (or you won't see the echos). Do this when you do not have customers online - best is of course a dev environment. I tried to reproduce the issues but everything is fine. Everything is where it should be. I guess I'll wait and watch and hope it was just a fluke and doesn't happen again....Thanks for the help. Link to comment Share on other sites More sharing options...
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