Stock is not being subtracted

[Guest]

Though I have Subtract Stock set to "true", my product quantities are not changing when an item is bought. This is a recent problem, but I can't think of anything that I have done that will have set it off.

 

My settings in Admin > Configuration > Stock are:

 

Check stock level : true

Subtract stock : true

Allow Checkout : false

Mark product out of stock: ***

Stock Re-order level: 0

[Guest]

Sorry, but *bump*

 

Has no one else come across this?

[choosealogin]

Do you use paypal? Regardless, stock paypal or IPN, the stock won't get subtracted if the order isn't officially completed.

[Guest]

Do you use paypal? Regardless, stock paypal or IPN, the stock won't get subtracted if the order isn't officially completed.

 

Yeah, I am using paypal. I'll look into that.

 

Thanks.

[saqib21]

Yeah, I am using paypal. I'll look into that.

 

Thanks.

yes unless the order goes through paypal completely and you change its status from pending to delivered, it wont subtract the stock.

[Guest]

yes unless the order goes through paypal completely and you change its status from pending to delivered, it wont subtract the stock.

 

No, that's not it.

 

I've noticed that - even after a purchase is completed and I've changed the status to "Delivered" the item still says in the customers basket as well. Presumably they're related?

[Guest]

if the customer does not come back to the store from paypal it will not empty his cart. The catalog\checkout_process.php has to be executed to empty the customer's cart. And that happens if they return back to the store from the gateway.

 

I know there implementations around it but have the opposite effect. They empty the cart right after the confirmation but then if the customer aborts the payment they endup with their cart empty.

[jhsands]

I like Linkpoint... it takes care of it on both ends.

[Guest]

I like Linkpoint... it takes care of it on both ends.

Not idea what you mean really. The moment the customer has to fill a form with an external gateway no matter what it is, it will have this problem. He simply make the payment and closes the browser. You do not get a chance to empty the cart because the flow never gets back to the store.

[Guest]

if the customer does not come back to the store from paypal it will not empty his cart. The catalog\checkout_process.php has to be executed to empty the customer's cart. And that happens if they return back to the store from the gateway.

 

 

No, I've checked that and still no difference.

[Guest]

No, I've checked that and still no difference.

then that means you have some custom code integrated which does not reset the cart.

[Guest]

then that means you have some custom code integrated which does not reset the cart.

 

Are there any obvious culprits? Or, is there a particular code (or lackof) that I should be looking for?

 

Thanks for your help.