johanna Posted August 1, 2006 Posted August 1, 2006 Hi, I have been using oscommerce with Protx form for some time now and everything has been running fine. However, for the last week orders processed have been successful through Protx but haven't been recorded in the orders database although the customer details are recorded. Any assistance with this problem would be much appreciated! Many thanks, Johanna
Geordiedan Posted August 2, 2006 Posted August 2, 2006 Hi, I have been using oscommerce with Protx form for some time now and everything has been running fine. However, for the last week orders processed have been successful through Protx but haven't been recorded in the orders database although the customer details are recorded. Any assistance with this problem would be much appreciated! Many thanks, Johanna Exactly the same issue here - after Saturday evening no orders have been logged in the database or emails sent - only way I know there's been a sale is that the ProTX email comes through. Anyone know why this might have happened? My store has been stable for almost a year now with no issues. Thanks, Dan
Geordiedan Posted August 2, 2006 Posted August 2, 2006 Johanna, See my post here: http://www.oscommerce.com/forums/index.php?showtopic=220998 Looks to me like ProTX have changed something in their system since the weekend and it's screwing with our sites :(
Geordiedan Posted August 3, 2006 Posted August 3, 2006 Any others using ProTX form with or without problems since the weekend??
johanna Posted August 3, 2006 Author Posted August 3, 2006 Johanna, See my post here: http://www.oscommerce.com/forums/index.php?showtopic=220998 Looks to me like ProTX have changed something in their system since the weekend and it's screwing with our sites :( Hi, thanks for that. Have you got a solution to the problem yet? Regards, Jo
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