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Royal Mail Registered Problem


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Posted

I have a small problem with trying to get one of the shipping modules working. It's been a bug ever since I opened the store but never got round to seek help.

 

I have it setup so that UK orders under a certain weight can go by normal post, recorded or special delivery. First class and special delivery always work but sometimes recorded does not show and the customer is not able to choose this option. It is set up in exactly the same way as the others but can't understand why this doesn't work.

 

Look forward to your help.

 

Regards

Posted

Does it share the same sort order as one of the other modules?

 

Otherwise, perhaps it isn't a problem with the module but with the products that are being ordered (e.g. their weight values, etc.).

"Great spirits have always found violent opposition from mediocre minds. The latter cannot understand it when a man does not thoughtlessly submit to hereditary prejudices but honestly and courageously uses his intelligence." - A. Einstein

Posted

They were all set to sort order 0 but i change dthem to 1 2 and 3 and no difference. I looked at the weight and it's the same as another product that does allow this shipping method.

Posted

Are there any particular tax zones or shipping zones that are assigned to the recorded method as opposed to the other methods?

"Great spirits have always found violent opposition from mediocre minds. The latter cannot understand it when a man does not thoughtlessly submit to hereditary prejudices but honestly and courageously uses his intelligence." - A. Einstein

Posted

The shipping zone is set to GB, just like special delivery.

Posted

I've just edited on of the other methods to make it do what the registered one should do so I will just use that one. The only problem I have now is trying to find out where to change the description for the shipping method. For instance :

 

Recorded Delivery

Urgent or High Value

 

How do you change the urgent or high value wording?

Posted

You need to copy and rename the includes/languages/[language]/modules/shipping/[original_shipping_module].php file.

"Great spirits have always found violent opposition from mediocre minds. The latter cannot understand it when a man does not thoughtlessly submit to hereditary prejudices but honestly and courageously uses his intelligence." - A. Einstein

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