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osCommerce

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Order received with paypal payment but no order on site?


shiftlocked

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Posted

erekkkkkk.. Hellllppppp

I just logged onto my email account and saw that I had a paypal order. Brilliant, however when I go into our orders screen I dont have any order for the paypal amount.

 

Ive got the paypal default and the paypal IPN system installed. Its odd that paypal has sent me money via the website but not other details are available on the website.

Things still to do before going "live" in no real order...

Change "buy now buttons" css styles

Change "lets see what we have here" into something meaningfull

Main logo of the website

Sort out currency to make site UK only (at present)

Remove "xx requests since" stuff

Update mainpage :D

Move shopping cart status into header

Add in stock status to product listing page

Define styles for product listing standardisation

Change CSS background for Headings

Increase Category size headings

Used mods so far:- basic_design_pack1mk7 | Google XML sitemap w admin | Paypal IPN v 1.2 | Feedmachine | pricematch_1_3_1 | Dynamic Sitemap 1.6 | Whos online Enhancement | Easypopulate 2.72

 

Each one that I solve I;ll be putting a post on the forum in a "completed shop" thread that Im writing up

Posted

Ok bit of an update. If you have paypal and paypal IPN installed, the Paypal option only works if you have it to "Preparing IPN" when payment has been made. Anyone else come across this?

Things still to do before going "live" in no real order...

Change "buy now buttons" css styles

Change "lets see what we have here" into something meaningfull

Main logo of the website

Sort out currency to make site UK only (at present)

Remove "xx requests since" stuff

Update mainpage :D

Move shopping cart status into header

Add in stock status to product listing page

Define styles for product listing standardisation

Change CSS background for Headings

Increase Category size headings

Used mods so far:- basic_design_pack1mk7 | Google XML sitemap w admin | Paypal IPN v 1.2 | Feedmachine | pricematch_1_3_1 | Dynamic Sitemap 1.6 | Whos online Enhancement | Easypopulate 2.72

 

Each one that I solve I;ll be putting a post on the forum in a "completed shop" thread that Im writing up

Posted

Hi

 

I had the same issue on a client site, payment came through, merchant (not paypal, this was PROTX).

 

Weird thing is, the order number's are not missing one as you would expect from having an order come through, its as if the order was never placed, although payment was confirmed ....

 

Any input appreciated

 

Regards

 

Jody

creativeHAND

Posted

that typically happens when a user doesn't click the "return to merchant" button at the end of the paypal payment process. OSC never finalizes the order because the customer never reaches the checkout_success page. They close their browser before returning to your site, so the payment is made but OSC never knows that an order was completed.

Posted

OSC never finalizes the order because the customer never reaches the checkout_success page. They close their browser before returning to your site, so the payment is made but OSC never knows that an order was completed.

 

hi Mikko

 

would that be the same on a different merchant account ? It is set to return automatically after processing if memory serves me....

Posted

Thats what i thought but it did take me back to the shop screen however it appeared that nothing had happened after the inital paypal purchase

Things still to do before going "live" in no real order...

Change "buy now buttons" css styles

Change "lets see what we have here" into something meaningfull

Main logo of the website

Sort out currency to make site UK only (at present)

Remove "xx requests since" stuff

Update mainpage :D

Move shopping cart status into header

Add in stock status to product listing page

Define styles for product listing standardisation

Change CSS background for Headings

Increase Category size headings

Used mods so far:- basic_design_pack1mk7 | Google XML sitemap w admin | Paypal IPN v 1.2 | Feedmachine | pricematch_1_3_1 | Dynamic Sitemap 1.6 | Whos online Enhancement | Easypopulate 2.72

 

Each one that I solve I;ll be putting a post on the forum in a "completed shop" thread that Im writing up

Posted

This same issue happened to a client of mine. Does anyone know how to solve this. This client is a little ticked off she had to e-mail the person that ordered from her to find out what to send. Ouch!

Posted

I have tried PayPal IPN and it messed up my orders even worse. Every order has two order numbers, and customer that click BACK button will create ANOTHER order for it. This is crazy...and I dumped the IPN contribution within 24 hours :angry:

 

This is my store (LIVE STORE...):

 

http://shashinki.com/shop/

 

What I did now is to post a reminder / instructions on the paypal paying option, so that customer will remember to click BACK to Merchant after they completed their paypal payment.

 

This is not the best solution, but for me it is at the moment until a new OSC comes out :)

Best regards,

Koh Kho King

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