Please help many late nights trying to figure out why checkout and creating an account does not work

[oxemoron]

Ok I'm coming on here as a last resort I've tried everything I could find to fix the problems and no luck. I'm using 1and1.com as my host. I've already setup oscommerce with an ssh client and then installed using all the recommended settings provided by 1and1. I removed all the sample categories and products and added a sample item of my own. Everything seems like its setup correct except when I try to checkout. When attempting to access checkout_shipping.php browsers say the page cannot be displayed. Also if i try creating a customer account the same thing happens. I'm having a ruff time cause I have a deadline for the site I'm working on and I've had nothing but trouble so far. If anyone has any information that might help me please share it, I would greatly appreciate it. Also do you think getting oscommerce to work correctly is to advanced for someone new to shopping cart systems. Originally I was going to set the customer up with an online shop provided by another company that already has all the work done for you. I'm unaware of any of these services and don't know what to do, thanks for the help.

[mwstinson]

Ok I'm coming on here as a last resort I've tried everything I could find to fix the problems and no luck. I'm using 1and1.com as my host. I've already setup oscommerce with an ssh client and then installed using all the recommended settings provided by 1and1. I removed all the sample categories and products and added a sample item of my own. Everything seems like its setup correct except when I try to checkout. When attempting to access checkout_shipping.php browsers say the page cannot be displayed. Also if i try creating a customer account the same thing happens. I'm having a ruff time cause I have a deadline for the site I'm working on and I've had nothing but trouble so far. If anyone has any information that might help me please share it, I would greatly appreciate it. Also do you think getting oscommerce to work correctly is to advanced for someone new to shopping cart systems. Originally I was going to set the customer up with an online shop provided by another company that already has all the work done for you. I'm unaware of any of these services and don't know what to do, thanks for the help.

URL to the site?

 

Possibly a permissions problem.

 

Tell us what you have tried to do. It will help us get you going quicker.

[Terra]

The above post is right - we need a bit more info to track this down. URL would be best.

 

One thing to notice though - you are with 1and1 which have a specific SSL problem. No idea if that has anything to do with your problem though, so please post back! The fix is here:

http://www.oscommerce.com/forums/index.php?sho...mp;#entry672623

http://www.oscommerce.com/forums/index.php?sho...mp;#entry748409

 

all the best, Terra

[oxemoron]

I tried the recommended instructions for getting ssl to work properly with 1and1. It actually made problems worse by then making the images and text display incorrectly for some reason. 1and1 actually has a guide for installing oscommerce which I followed exactly. They only lead you threw the installation process though so I found myself lost from there. The only permissions i changed from default was the admin section which all I did was disable the ability to write. I didn't originally post a url cause I was worried if I didn't secure it properly that someone on here might mess with it, but you all seem like a helpful group of people. The url is www.onlinechopshop.com/oscommerce/ Thanks for all the help, makes this project go a little bit smoother

[oxemoron]

Please anyone, if you have any suggestions. Sorry don't mean to rush a response just been getting more frustrated as I try more things only to end up with the same problem. I did everything suggested in the links that were above to fix any ssl problems. That doesn't seem to be it, everything is the same after modifying application_top.php and general.php. Thanks again, i've included a link again below.

 

http://www.onlinechopshop.com/oscommerce

[mwstinson]

Please anyone, if you have any suggestions. Sorry don't mean to rush a response just been getting more frustrated as I try more things only to end up with the same problem. I did everything suggested in the links that were above to fix any ssl problems. That doesn't seem to be it, everything is the same after modifying application_top.php and general.php. Thanks again, i've included a link again below.

 

http://www.onlinechopshop.com/oscommerce

 

ok 1 thing I noticed is that there is no session information tagged on the the end of the urls.

 

check out rcpl.mwswebmaster.com notice that after viewing a product the end of the url has something similar to &osCsid=a959afcf8b356ca1c3b673a801611220. this is how oscommerce tracks people on the site and the contents of their shopping cart and stuff like that.

 

You should check how your site is tracking sessions. there is database option and textfile option. You may need to change this.

 

I am sorry that I cannot come up with a magic answer but someone else that knows more than me may come along and save you.

[oxemoron]

Thank you for the reply, I forgot to mention that I didn't add dedicated ssl to my 1and1 account. I don't know know if it came with shared ssl and i dont really know what that even is. Do i need ssl and would adding dedicated ssl to my service possibly fix it. By the way ssl is enabled in the configure.php, I just checked

[choosealogin]

That is the problem, you have it enabled but you don't have an SSL certificate. Turn it off for now, then inquire with your host re. the costs of shared vs. dedicated SSL.

 

Dedicated will look more professional and it costs more (but not very much, really), as it will give you urls such as https://yoursite.com instead of https://someothername/secure/~yourdomain.com

 

Whether or not you "need" it is up to you. A lot of people won't bother entering any personal details without being assured by the https address and the nice little padlock icon in the status bar. Generally, when you're collecting people's personal details, it is recommended to get SSL.

 

For now, you can turn it off in catalog/includes/configure.php and catalog/admin/includes/configure.php

 

by changing this

 

define('ENABLE_SSL', true);

 

to this

 

define('ENABLE_SSL', false);

 

If it wasn't optional, the setting wouldn't be there ;)

[Guest]

And to answer one of your side questions - I also came to Osc with NO php knowledge and just basic HTML skills. With the help of the many fine folks here, I was able to get my cart installed, designed, and up and running with little to no major problems, even installing several contributions.

 

I was familiar with shopping carts, as I have uploaded products to clients' stores who use X-cart (you have to buy it). But this was my first time installing a cart.

 

So, yes, lack of knowledge truely doesn't hinder necessarily. Obviously, you have decent computer skills otherwise you wouldn't have taken on a project of this nature. And what you don't know .... well, you'll learn awfully fast! *wink*

 

Oh, if you feel a part of a file is giving you problems, copy/paste the file code here.... just make sure to exchange vital info for xxx's if the file contains such things as passwords and such....... we don't need to know those things. :thumbsup:

[oxemoron]

Got one thing to say "HELLS YEAH" lol. Thank you sooooo much I just disabled ssl and every problem was solved. You guys just made my day, you have no idea how much I appreciate the help.