Onstar Posted May 29, 2006 Posted May 29, 2006 I just encountered a major problem after transaction. Here is how it happened: 1. Typed www.mywebsite.com on the browser 2. added a merchandise to shopping cart shop prompted me to log in (if a member) or create a new account 3. I created a new account 4. Entered shipping and credit card info 5. clicked on continue Immediately, I was returned to the sign in page 6. I signed it, but it looked like the email address and the password did not take. Though correct. 7. I closed the browser, logged in again 8. My merchandise still on the shopping cart 8. I put credit card info and clicked contine 10. I was returned again to log in page. So, I am not getting passed to the confirmation page. Has anyone experienced this before or know what I can do to fix it? Thanks for helping me.
Daemonj Posted May 29, 2006 Posted May 29, 2006 It sounds like your session is getting lost between the payment page and the confirmation page or at least that is all that I can think is happening. What is the URL of your site? "Great spirits have always found violent opposition from mediocre minds. The latter cannot understand it when a man does not thoughtlessly submit to hereditary prejudices but honestly and courageously uses his intelligence." - A. Einstein
Onstar Posted May 29, 2006 Author Posted May 29, 2006 It sounds like your session is getting lost between the payment page and the confirmation page or at least that is all that I can think is happening. What is the URL of your site? Thanks for wanting to help. The ur for my website is www.fragrance24.com
Daemonj Posted May 29, 2006 Posted May 29, 2006 I just visited your site, added an item to my cart, created an account, and went all the way to the confirmation page without issue. Are you entering a coupon code in your testing? "Great spirits have always found violent opposition from mediocre minds. The latter cannot understand it when a man does not thoughtlessly submit to hereditary prejudices but honestly and courageously uses his intelligence." - A. Einstein
Onstar Posted May 29, 2006 Author Posted May 29, 2006 I just visited your site, added an item to my cart, created an account, and went all the way to the confirmation page without issue. Are you entering a coupon code in your testing? I am not entering any coupon codes. I see you created an account. It has no order(s) attached to it which is essentially what other problem I had too. Also, I didn't get any receipt of the transaction. So, it appears the transaction didn't go thru ( though this was a test environment).
Daemonj Posted May 29, 2006 Posted May 29, 2006 I didn't complete the order for 2 reasons - I didn't want to place an order and I didn't have a valid CC number available. If you are using the standard CC module or if you are willing to enable the Money Order payment module, I will place an order to complete the entire transaction. "Great spirits have always found violent opposition from mediocre minds. The latter cannot understand it when a man does not thoughtlessly submit to hereditary prejudices but honestly and courageously uses his intelligence." - A. Einstein
Onstar Posted May 29, 2006 Author Posted May 29, 2006 I didn't complete the order for 2 reasons - I didn't want to place an order and I didn't have a valid CC number available. If you are using the standard CC module or if you are willing to enable the Money Order payment module, I will place an order to complete the entire transaction. You can make up credit card number. Try it if you could. I am trying to isolate this to my computer perhaps.
Daemonj Posted May 29, 2006 Posted May 29, 2006 I just placed a test order for you. I also noticed that your checkout process is not secure just to let you know. "Great spirits have always found violent opposition from mediocre minds. The latter cannot understand it when a man does not thoughtlessly submit to hereditary prejudices but honestly and courageously uses his intelligence." - A. Einstein
Onstar Posted May 29, 2006 Author Posted May 29, 2006 I just placed a test order for you. I also noticed that your checkout process is not secure just to let you know. Jim, thanks for your help. It got the order you placed. It does seem to be my computer. I don't know what that might be. My cache may be?
Daemonj Posted May 29, 2006 Posted May 29, 2006 Clear your cache and cookies and see if that doesn't resolve the issue. "Great spirits have always found violent opposition from mediocre minds. The latter cannot understand it when a man does not thoughtlessly submit to hereditary prejudices but honestly and courageously uses his intelligence." - A. Einstein
Onstar Posted May 30, 2006 Author Posted May 30, 2006 Clear your cache and cookies and see if that doesn't resolve the issue. Good Morning Jim, I cleared my cookies and cache, it doesn't seem to work. I also used my work computer. I was able to go up to the payment info page. When I clicked continue, I was brought right back to sign in page. Here is what I did again: added a product to the cart prompted to log in Logged on was taken to delivery information page > payment information page Clicked on continue, got taken back to sign in page.
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