Order Still In Customer Basket Table

[Guest]

Greetings,

 

I have a customer who went through the order process and paid via paypal, however they hit the back button after payment was processed and so their order is sitting in the Customer Basket Table.

 

How do I get it out of there into the Orders table?

 

Thanks In Advance,

David

[♥Monika in Germany]

Greetings,

 

I have a customer who went through the order process and paid via paypal, however they hit the back button after payment was processed and so their order is sitting in the Customer Basket Table.

 

How do I get it out of there into the Orders table?

 

Thanks In Advance,

David

 

Hi,

 

the fastest methode would probably be to install the master password, then log in, go to checkout, choose a payment method like money order (something without instant payment), go to confirm page and right before you click confirm disable the sending of emails in admin, of course turn it on immediately after. Customer will not get the email then with a different payment method, but items will be in orders table. You can of course edit the orders table in phpmyadmin to show paypal as the payment method (as the customer will see this in his history).

[Guest]

Hi,

 

the fastest methode would probably be to install the master password, then log in, go to checkout, choose a payment method like money order (something without instant payment), go to confirm page and right before you click confirm disable the sending of emails in admin, of course turn it on immediately after. Customer will not get the email then with a different payment method, but items will be in orders table. You can of course edit the orders table in phpmyadmin to show paypal as the payment method (as the customer will see this in his history).

 

Well the instant notification thing doesn't seem to work ... just by luck I came along and checked my thread :)

 

Is there any way to keep the customer out of it? I would rather not have to tell them to ignore the emails etc.

[♥Monika in Germany]

Well the instant notification thing doesn't seem to work ... just by luck I came along and checked my thread :)

 

Is there any way to keep the customer out of it? I would rather not have to tell them to ignore the emails etc.

 

?????

 

In my post above I explained the method so the customer would not get an email.