No order info / item info

[juggyd]

Hi this is similar to a previous thread.

 

Basicly some orders don't go through on the system. I get the paypal receipt but theres nothing on the system. How do i rectify that.

 

Also like the image attached below, where it says "item title", how do i do so i can actually get the name of the product they purchase rather than just giving me the store name.

 

 

Thanks

[sean_nerd]

This exact thing is happening to me on a relatively new store. We're just getting our first orders, so this is the first time we've noticed this. Testing via "COD" has always had the system record the transaction just fine - I guess we didn't test paypal well enough! Appreciate any thoughts as to why this is happening.

 

thanks folks

Edited May 8, 2006 by sean_nerd

[sean_nerd]

I managed to fix "most" of this problem by adding the Paypal IPN contribution and removing the built-in paypal that comes with OSC.

 

I still am having the problem where PayPal doesn't actually know what product is being sold and simply lists the company name instead of the product name.

BUT after installing the IPN module at least OSC is recognizing that there has been a transaction! Definitely a step in the right direction.

[satish]

Hi this is similar to a previous thread.

 

Basicly some orders don't go through on the system. I get the paypal receipt but theres nothing on the system. How do i rectify that.

 

Also like the image attached below, where it says "item title", how do i do so i can actually get the name of the product they purchase rather than just giving me the store name.

 

 

Thanks

 

 

If you are using the default paypal module that comes with osc then this might happen.

This happens if the customer for some reason is not able to reach the success page.

Either your autoreturn is not turned or or due to some other reason.

 

two solution:

1)Add order logging contribution.

2)uninstall this contribution and add IPN contribution by Oscommerce team.

 

 

Also you can use recover cart contribution

 

Satish

[juggyd]

If you are using the default paypal module that comes with osc then this might happen.

This happens if the customer for some reason is not able to reach the success page.

Either your autoreturn is not turned or or due to some other reason.

 

two solution:

1)Add order logging contribution.

2)uninstall this contribution and add IPN contribution by Oscommerce team.

Also you can use recover cart contribution

 

Satish

 

Hi Satish thanks for your reply. The 2 solutions you've mentioned, how do i actually do that! Really confused as to how i go about that

[satish]

Hi Satish thanks for your reply. The 2 solutions you've mentioned, how do i actually do that! Really confused as to how i go about that

 

 

http://www.oscommerce.com/community/contributions,871

use this link to download order logging contribution this will help in case a person reached paypal orders but for some reason does not come back to success page.

If tyhis is not solving your prob(It should ) then get IPn installed.

 

Satish Mantri