Basket Empty when Checking Out

[quomo]

Hi Guys

I sometimes get customers letting me know they were trying to purchase and the order dissapeared, as they went to the checkout."I was trying to put an order on line. I registered as a new customer and picked 4 items. When I went to checkout, it kept referring me back to the login page ie. login in as a guest or a customer and kept emptying my basket"

 

I know this could be related to the cookies usage, and Im aware that it could be also an issue with certain browsers, but how can I make sure this wont happen again?

 

For your info, settings in my admin:

 

Use Search-Engine Safe URLs (still in development): false

----------

Use Cache: true

Cache Directory: /tmp/

--------------

Session Directory: /tmp

Force Cookie Use: False

Check SSL Session ID: True

Check User Agent: True

Check IP Address: True

Prevent Spider Sessions: True

Recreate Session: True

 

I will keep searching in the forum to find answers

 

Thanks

[Guest]

You may have some error in your configure.php file or you may have hard-coded interan links to your site.

 

As of the settings you posted maybe it would be better to set:

Check SSL Session ID: False

Check User Agent: False

Check IP Address: False

[quomo]

Cool, I will check this and see whats happening.

Thanks a lot.

If anyone knows any other ways to avoid this type of issues, please post them here.

[quomo]

By the way, I've been tryin to get some nice urls instead of those horrible ?osCsid=9464ad00ad68012f452e69697c0279a6

 

I remember I install some friendly URL contribution, but, and since I moved the whole site to a new server and upgraded, the whole thing has dissapeared.

 

So, same again, I wonder if there is a quick fix for this issue.

Otherwise I will have a thorough look into it.

[Guest]

the sessions should disappear after a click or so. If they persist, check your catalog\includes\configure.php file the cookie path, cookie domain settings

[quomo]

the sessions should disappear after a click or so. If they persist, check your catalog\includes\configure.php file the cookie path, cookie domain settings

 

Not sure quite what do you mean. This is what I have in my config (catalog/includes/configure.php)

 

define('HTTP_COOKIE_DOMAIN', '/home/www/xxx.com/catalog/');

define('HTTPS_COOKIE_DOMAIN', '/home/www/xxx.com/catalog/');

define('HTTP_COOKIE_PATH', '/home/www/xxx.com/catalog/');

define('HTTPS_COOKIE_PATH', '');

 

Aint that right?

[Guest]

no, I would expect:

 

define('HTTP_COOKIE_DOMAIN', 'mysite.com');
define('HTTPS_COOKIE_DOMAIN', 'mysecuresite.com');
define('HTTP_COOKIE_PATH', '/catalog/');
define('HTTPS_COOKIE_PATH', '/catalog/');

the cookie paths should be relative to the root of the domain.

[quomo]

I had no idea! I will change the code. Thanks a lot.

[quomo]

It works wonders! Im thankful for that.

[martin000]

no, I would expect:

 

define('HTTP_COOKIE_DOMAIN', 'mysite.com');
define('HTTPS_COOKIE_DOMAIN', 'mysecuresite.com');
define('HTTP_COOKIE_PATH', '/catalog/');
define('HTTPS_COOKIE_PATH', '/catalog/');

the cookie paths should be relative to the root of the domain.

 

 

Hi, I did exactly but the problem is still there. Any ideas where I should look to solve this prob? thks.