Some customers can't create account --

[Epic Mike]

I got an email from a customer saying that he couldn't create an account. He said he entered all of his info and it just went back to the same page. According to the log, he tried for over 2 hours. The weird thing is when I looked at my log file, I could see his information that he entered. Is this normal? Here's the user:

 

Mozilla/4.0 (compatible; MSIE 6.0; CS 2000 6.0; Wal-Mart Connect 6.0; Windows 98)

 

...basically the same as AOL I think?

 

and this is what was in the log when he tried to send his information (changed to protect the innocent :) :

 

reet_address=311+randolf+st.&city=ktown&state=ma.&postcode=28806&country=223&telephone=5555555555&fax=&password=abcdefg&confirmation=abcdefg&x=49&y=83l;0??3╝;0╠?3<0∞?3\<0?3┤<0<?3=0l?3\=0??3?=0╝?3─=0╘?3>0\%<?3?>0?>0?3╠d2?3m2$?3$m2$┘/$:0T:0l:0?:0┤:0╠:0Σ:0ⁿ:0;0L;0l;0?;0╝;0⌠;0<0<<0\<0?<0┤<0Σ<0=0<=0\=0?=0?=0┤=0─=0⌠=0>0∙3?34|≥04≥0*4∩274L?3L4l?3X4??3$┘/$:0T:0l:0?:0┤:0╠:0Σ:0ⁿ:0;0L;0l;0?;0╝;0⌠;0<0<<0\<0?<0┤<0Σ<0=0<=0\=0?=0?=0┤=0─=0⌠=0>0 - - [27/Apr/2006:15:44:58 +0000] "POST /catalog/create_account.php HTTP/1.1" 200 35720 "https://www.mysite.com/catalog/create_account.php"

 

Is this normal to see in the log file? Also, has anyone else had problems with the same ISP (Wal-Mart)? Any suggestions are welcome. I can't recreate this problem so I don't really know where to start looking.

 

Thanks,

 

Mike

[Guest]

check if your sessions and cookies are set properly. You tried already creating accounts I guess but try blocking all cookies with your browser and then try to create an account and see what happens.

[Epic Mike]

check if your sessions and cookies are set properly. You tried already creating accounts I guess but try blocking all cookies with your browser and then try to create an account and see what happens.

 

 

I tried creating accounts with and without cookies and both were working fine on my end. I tried in IE, Firefox, Netscape, and Opera and all were fine. Is there anyting else that could be creating the problem?

 

Thank you so much for your reply. Any help is appreciated. Sales have been down bad this week and I'm afraid this could be why although the end of the month is usually slow.

 

Thanks,

 

Mike

[Guest]

goto your osc Admin->Configuration->Sessions what are the settings there?

[Epic Mike]

goto your osc Admin->Configuration->Sessions what are the settings there?

 

Everything is false except for prevent spider sessions and I use SteveL's spider.txt contribution for that.

 

Thanks for taking the time to help!

 

Mike

[Epic Mike]

Does it matter that his IP address changed every time? Every page he visited logged a slightly different IP address. For example 605.45.67.121 and the next would be 605.45.67.87