2chekout is charging 5.511% not 5.5%?? Anyone know this?

[liew6]

Dear Sir/Madam,

 

We have an account with 2checkout.com, and our monthly transactions is over USD 2,000, at the first month of our payment, we counted each and every transaction in a Microsoft Excel spreadsheet . There are over 50 transactions on that months. Each being charge of USD 0.45 per transaction. There is a diffence of about USD 2, if we counted with 5.5%, however, when we change the percentage to 5.511%, it exactly match the figure that 2checkout pay to us.

 

Has any one notice this??

OR it is our problems only??

 

I contacted 2heckout for this, they reply and say it is a rounding problems.

I though the rounding is a standard?? 0.1 to 0.4 is 0, while 0.5 to 0.9 become 1??

 

Has anyone notice this at all??

 

Please help and would like to find out why.

 

Thanks in advance.

 

Best regards,

 

Liew

[Jack_mcs]

2Checkout should only be used when there are no other options available. They are the most expensive option around with the worse support. If you are doing $2,000/month, then you are paying way too much in fees. Checkout one of the other methods of payment and save yourself a lot of money. For example, $2,000 x 5.5% = $110/month (and this is without the fees). Paypal is around 3% so it would be half that amount. Authorixe.net would be a lower percentage still but there is a monthly fee. Still, I would guess the total would be $25 - $40 /month. So, in general, you are paying out $50/month for bad service. It is time to switch.

 

Jack

[dynamoeffects]

Determine how much they've overcharged you and demand a refund. The percentage is determined on their side, so there's nothing anyone here can do to help.

[liew6]

Determine how much they've overcharged you and demand a refund. The percentage is determined on their side, so there's nothing anyone here can do to help.

 

They claims that is because of round up/down problems, but I kind of doubt it.

Feel like being "cheated" when they post the charge is only 5.5% but "secretly" they are charging 5.511% without letting people know. If the transactions is small amount, no one will ever notice, but when it is over USD 2,000, it does makes lots of differences.