amestres Posted April 28, 2006 Posted April 28, 2006 Last week I wrote to PayPal CS the following: I wrotte you in the past about this: when customers paying with a CC get to your last page of the payment process they get the message: You have completed your purchase. If that customer closes that window before scrolling down to click on the "Return to Merchant" button, I get the payment but not the order and thus I dont know what they ordered. You said that this is how it is, no solution. "I participate in a forum of e-com sites and this problem is common as hundreds of sites experience this. Site owners have to call the customer give a refund and ask them to reorder. No surprise I lose a great number of orders and this is unsustainable. I cant believe PPal will do nothing about this. The solution does not even need code.If you simply change your message to say something like:"Payment Complete - click on Return to Merchant to ensure your order is processed" and you locate the button in a more visible place, you solve it. Should I drop PPal like many others or has my suggestion a chance?" Now, I know there is a solution with the PayPal_ipn module, but it is not ideal: the shopping cart stays full, no notification emails with the order info are sent etc, etc Maybe I am being idealistic but if we all wrotte a similar email to PayPal...would it make a difference???
compwhizmm90 Posted April 28, 2006 Posted April 28, 2006 Last week I wrote to PayPal CS the following: I wrotte you in the past about this: when customers paying with a CC get to your last page of the payment process they get the message: You have completed your purchase. If that customer closes that window before scrolling down to click on the "Return to Merchant" button, I get the payment but not the order and thus I dont know what they ordered. You said that this is how it is, no solution. "I participate in a forum of e-com sites and this problem is common as hundreds of sites experience this. Site owners have to call the customer give a refund and ask them to reorder. No surprise I lose a great number of orders and this is unsustainable. I cant believe PPal will do nothing about this. The solution does not even need code.If you simply change your message to say something like:"Payment Complete - click on Return to Merchant to ensure your order is processed" and you locate the button in a more visible place, you solve it. Should I drop PPal like many others or has my suggestion a chance?" Now, I know there is a solution with the PayPal_ipn module, but it is not ideal: the shopping cart stays full, no notification emails with the order info are sent etc, etc Maybe I am being idealistic but if we all wrotte a similar email to PayPal...would it make a difference??? I use paypal as my only payment method, and I always get the order data returned even if the customer does not click the return to merchant button. I use this contribution: http://www.oscommerce.com/community/contri...arch,paypal+ipn I have heard many people complain about this, but I have not ever had this problem. That may help you.
ozcsys Posted April 28, 2006 Posted April 28, 2006 If you only accept payments for your one site through your paypal account you can go to your paypal account profile and set the auto return url and that will solve the problem as well. The Knowledge Base is a wonderful thing. Do you have a problem? Have you checked out Common Problems? There are many very useful osC Contributions Are you having trouble with a installed contribution? Have you checked out the support thread found Here BACKUP BACKUP BACKUP!!! You did backup, right??
amestres Posted April 28, 2006 Author Posted April 28, 2006 If you only accept payments for your one site through your paypal account you can go to your paypal account profile and set the auto return url and that will solve the problem as well. I do have the auto return url. If the customer has a paypal account it works, if the customers does not and pays with a credit card, I dont get the order (I get the payment) if they dont click on "return to merchant"
barry100 Posted January 15, 2010 Posted January 15, 2010 I do have the auto return url. If the customer has a paypal account it works, if the customers does not and pays with a credit card, I dont get the order (I get the payment) if they dont click on "return to merchant" I have this exact same issue. Is there a solution for this. I use paypal ipn module and the order is placed in the orders list but the problem i have is if people do not return to the site, i dont get the order message (its for a flower shop and if they put something like "thanks granny foir th birthday bla bla" i dont get the message)
midpen Posted January 15, 2010 Posted January 15, 2010 Last week I wrote to PayPal CS the following: "I participate in a forum of e-com sites and this problem is common as hundreds of sites experience this. Site owners have to call the customer give a refund and ask them to reorder. No surprise I lose a great number of orders and this is unsustainable. I cant believe PPal will do nothing about this. The solution does not even need code.If you simply change your message to say something like:"Payment Complete - click on Return to Merchant to ensure your order is processed" and you locate the button in a more visible place, you solve it. Should I drop PPal like many others or has my suggestion a chance?" Support you! Write above to paypal, see what will happen? Someone may work with some addon, but this is a simplest solution!!!
MrPhil Posted January 16, 2010 Posted January 16, 2010 If PayPal wants to be a dolt and not do that, it's up to YOU to put a (not so gentle) reminder in somewhere on your side to click that button! Perhaps instead of going directly to the PayPal site, you go to a special page on your site which just says "You are about to be transferred to the PayPal site to complete your payment. When you are done with entering information into the PayPal site, you must click on the "Return to Merchant" button to complete the sale. Don't forget!" Follow that with "I understand" and "Go back to shopping cart" buttons to proceed to PayPal or to cancel PayPal and go back to the checkout page or shopping cart.
jhande Posted January 17, 2010 Posted January 17, 2010 There seems to be a lot of confussion and people still experiencing problems with PayPal. This add-on will solve those problems - PayPal IPN v2.3.3 or you can try the newer version - 2.3.4.7. I receive notifications when: Customer stops before completing the payment process. Customer completes the payment process either using their PayPal account or credit card. Whether or not a customer returns to my site does not matter, notification sent. The messages contain not only the customer info but also the products ordered. You must make sure to setup both the PayPal module and your PayPal account correctly. I also check my PayPal account to verify payments before I process orders. - :: Jim :: - - My Toolbox ~ Adobe Web Bundle, XAMPP & WinMerge | Install ~ osC v2.3.3.4 -
satish Posted January 17, 2010 Posted January 17, 2010 Last week I wrote to PayPal CS the following: I wrotte you in the past about this: when customers paying with a CC get to your last page of the payment process they get the message: You have completed your purchase. If that customer closes that window before scrolling down to click on the "Return to Merchant" button, I get the payment but not the order and thus I dont know what they ordered. You said that this is how it is, no solution. "I participate in a forum of e-com sites and this problem is common as hundreds of sites experience this. Site owners have to call the customer give a refund and ask them to reorder. No surprise I lose a great number of orders and this is unsustainable. I cant believe PPal will do nothing about this. The solution does not even need code.If you simply change your message to say something like:"Payment Complete - click on Return to Merchant to ensure your order is processed" and you locate the button in a more visible place, you solve it. Should I drop PPal like many others or has my suggestion a chance?" Now, I know there is a solution with the PayPal_ipn module, but it is not ideal: the shopping cart stays full, no notification emails with the order info are sent etc, etc Maybe I am being idealistic but if we all wrotte a similar email to PayPal...would it make a difference??? If You use Paqypal IPN and make sure that paypal IPN code is in place plus Your profile setting allows IPN then none of those issues will come. I had handled many payment gateways and Paypal is the least problematic of all. Satish Ask/Skype for Free osCommerce value addon/SEO suggestion tips for your site. Check My About US For who am I and what My company does.
snowrabbit Posted January 17, 2010 Posted January 17, 2010 There seems to be a lot of confussion and people still experiencing problems with PayPal. This add-on will solve those problems - PayPal IPN v2.3.3 or you can try the newer version - 2.3.4.7. I receive notifications when: Customer stops before completing the payment process. Customer completes the payment process either using their PayPal account or credit card. Whether or not a customer returns to my site does not matter, notification sent. The messages contain not only the customer info but also the products ordered. You must make sure to setup both the PayPal module and your PayPal account correctly. I also check my PayPal account to verify payments before I process orders. What selection should I choose for setting up PayPal Website Payments Standard? Set Preparing Order Status Set PayPal Acknowledged Order Status Those selections are below: [Default] [Delivered] [Pending] [Preparing[PayPal Standard] [Processing] Thanks
satish Posted January 17, 2010 Posted January 17, 2010 Set Preparing Order Status : Pending Set PayPal Acknowledged Order Status : processing Ask/Skype for Free osCommerce value addon/SEO suggestion tips for your site. Check My About US For who am I and what My company does.
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