Your Shopping Cart is empty! error on checkout

[Comicweb]

Hello, my oscommerce shopping system has been working for over a year. I have added a bunch of contributions, but nothing recently. All of a sudden I am getting this error. People shop, put stuff in the shopping cart, go to check out. Fill out their name, address, etc. Then hit the checkout button and they get the "Your Shopping Cart is empty!" message.

The URL is http://comicweb.com/ecommerce/os/catalog/

I am using OScommerce 2.2-MS2. I don't really know much about php, I am just a cut and paster. My web hosting service is ipowerweb. I have seen other people with a similar problem, I tried a few of their solutions, but it didn't work for me. (I looked at my config.php file and it seemed to be like it should be - but I had no idea what I was looking for, so the problem could still be there.)

However, Ipowerweb has done something recently that has thrown my website off, but that seemed to be just my e-mail. So, if anyone knows what they are doing and could help me, I would greatly appreciate it. That includes giving me an intelligent question to ask Ipowerweb. I would like to ask them something other than, "I think that you did something and now my shopping cart doesn't work - so fix whatever may be the problem?"

 

Thanks, and since it's 2:00am, I am going to bed, but if you are helping me, feel free to stay up later.

[L!mit]

Hello, my oscommerce shopping system has been working for over a year. I have added a bunch of contributions, but nothing recently. All of a sudden I am getting this error. People shop, put stuff in the shopping cart, go to check out. Fill out their name, address, etc. Then hit the checkout button and they get the "Your Shopping Cart is empty!" message.

The URL is http://comicweb.com/ecommerce/os/catalog/

I am using OScommerce 2.2-MS2. I don't really know much about php, I am just a cut and paster. My web hosting service is ipowerweb. I have seen other people with a similar problem, I tried a few of their solutions, but it didn't work for me. (I looked at my config.php file and it seemed to be like it should be - but I had no idea what I was looking for, so the problem could still be there.)

However, Ipowerweb has done something recently that has thrown my website off, but that seemed to be just my e-mail. So, if anyone knows what they are doing and could help me, I would greatly appreciate it. That includes giving me an intelligent question to ask Ipowerweb. I would like to ask them something other than, "I think that you did something and now my shopping cart doesn't work - so fix whatever may be the problem?"

 

Thanks, and since it's 2:00am, I am going to bed, but if you are helping me, feel free to stay up later.

 

Found this it may help you - http://www.oscommerce.com/forums/index.php?showtopic=203901

[oma wetterwachs]

i'm experiencing a similar problem which makes me sweat my guts out, the only difference is:

it happens when changing from the http-connection (shopping-cart) to https-connection (checkout).

SOME (not all, not even many) customers "loose their identity" and cannot re-login via ssl-connection.

 

i suppose it has to do with firewalls or proxy-servers, because those, who complain by email, all use addresses from larger companies or it-firms.

i built a nonssl-workaround, which solves the problem (customers are asked NOT to give away their cc-details), but i think the solution isn't really "elegant".

i'd rather want to understand what happens and why.

 

tech. data

osc 2.2-ms2

php 4.3.10

mysql 4.1.14

internal settings (ssl- and nonssl-files are physically the same)

http-server: http://www.reifenversand.at

https-server: https://ssl.reifenversand.at

http-cookie-domain: www.reifenversand.at

https-cookie-domain: ssl.reifenversand.at

i do not force cookies (customers only get a hint that it would be better to allow them) as with "normal" connections the checkout-procedure should work without cookies and with those "firewalled" connections cookies either are not accepted or don't help (??).

 

can anybody think of a better solution than the one described above?

did i overlook something or is there any other mistake?

 

quite at her wit's end

oma

[Guest]

OK after a few hours fustration I managed to solve the problem, when a customer clicked a product it would go to the information page but then when they click add to cart it would just go to the shopping cart and say "your shopping cart is empty".

 

I checked /includes/configure.php becuase a lot of chaps had mentioned in forums this might be cookie related. Inside configure.php is the following code:

 

define('HTTP_COOKIE_DOMAIN', 'your-website.com');

 

In my code was the following:

 

define('HTTP_COOKIE_DOMAIN', 'www.your-website.com');

 

I simply removed the www. and saved the changes, this solved the problem for me and customers can now add products into the shopping cart without getting that empty message. Whoooo!

 

Hope this helps anyone with the same problem. Regards C.N