Guest Posted March 30, 2006 Posted March 30, 2006 I don't get mail and I can't see the order in the admin place. The sites are hosted on UNIX server. Before I got mail and I could se the orders, but now nothing happens, maybe there is a problem on the database? I really hope somebody can help me with this problem..
ozcsys Posted April 1, 2006 Posted April 1, 2006 I don't get mail and I can't see the order in the admin place. The sites are hosted on UNIX server. Before I got mail and I could se the orders, but now nothing happens, maybe there is a problem on the database? I really hope somebody can help me with this problem.. How are you processing payments? Do you have your email address in the "send extra emails to" field in your admin? The Knowledge Base is a wonderful thing. Do you have a problem? Have you checked out Common Problems? There are many very useful osC Contributions Are you having trouble with a installed contribution? Have you checked out the support thread found Here BACKUP BACKUP BACKUP!!! You did backup, right??
johndaoust Posted April 1, 2006 Posted April 1, 2006 I am having the same problem When I place an order I do not rcv an email indicating the order The customer and the store owner should rcv emails yet I get neither when I am logged in as a customer the ?my orders? show 0 orders even though I have placed many when I log in to admin and click the reports menu the ?products purchased? report lists the products ordered and the orders totals works however under the orders menu no orders show up Oh well Any ideas
mrpj Posted April 1, 2006 Posted April 1, 2006 How are you processing payments? Do you have your email address in the "send extra emails to" field in your admin? Same problem... No order confirmation to admin only to customer
ozcsys Posted April 1, 2006 Posted April 1, 2006 Same problem... No order confirmation to admin only to customer Do you have your email address in the "send extra emails to" field in your admin? The Knowledge Base is a wonderful thing. Do you have a problem? Have you checked out Common Problems? There are many very useful osC Contributions Are you having trouble with a installed contribution? Have you checked out the support thread found Here BACKUP BACKUP BACKUP!!! You did backup, right??
ozcsys Posted April 1, 2006 Posted April 1, 2006 I am having the same problem When I place an order I do not rcv an email indicating the order The customer and the store owner should rcv emails yet I get neither when I am logged in as a customer the ?my orders? show 0 orders even though I have placed many when I log in to admin and click the reports menu the ?products purchased? report lists the products ordered and the orders totals works however under the orders menu no orders show up Oh well Any ideas How are you processing payments? When you place your orders are you going all the way to the order success page? The Knowledge Base is a wonderful thing. Do you have a problem? Have you checked out Common Problems? There are many very useful osC Contributions Are you having trouble with a installed contribution? Have you checked out the support thread found Here BACKUP BACKUP BACKUP!!! You did backup, right??
Guest Posted April 2, 2006 Posted April 2, 2006 Yes i have write my email adress booth place in admin panel (email adress and email adress from). Now i can see the order in the admin place but still not receive any mail when customers make orders - the customer receive mail.. How are you processing payments? Yes i have process the payments.. Do you have your email address in the "send extra emails to" field in your admin? No, but when i do that then i just receive a copy of the mail who sent to customers..
satish Posted April 2, 2006 Posted April 2, 2006 Yes i have write my email adress booth place in admin panel (email adress and email adress from). Now i can see the order in the admin place but still not receive any mail when customers make orders - the customer receive mail.. How are you processing payments? Yes i have process the payments.. Do you have your email address in the "send extra emails to" field in your admin? No, but when i do that then i just receive a copy of the mail who sent to customers.. Well orders never go to dmin.Its send extra emails email id where orders will go. In some cart cases Admin is not to handle order but some other person is supposed too so this logic. Satish Ask/Skype for Free osCommerce value addon/SEO suggestion tips for your site. Check My About US For who am I and what My company does.
Guest Posted April 2, 2006 Posted April 2, 2006 I just had the same problem. I still had the /install directory on the site so all I did was reinstall the store(database and all) and it works fine now. Be sure to backup your database(maybe have a extra backup of just the product tables too) then 'DROP' all the tables so its empty then reinstall the store. After, import the product tables. Hope it works for you.
Guest Posted April 2, 2006 Posted April 2, 2006 Oh, and if it helps to debug the problem. On the Administration page, it would show the 'Orders' tab on the left but didn't show 'Pending' 'Processing' or 'Delivered' under the 'Orders' tab. It was just empty.
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