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Urgent help please messed up shop in FTP


warrenerjm

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Posted

Help :o

 

I was in filezilla & picked up shop(catalog) to download & accidently let go over shop.backup.

 

I don't know what I have done or how to undo. I cannot access my site now.

 

I am panicking. Please tell me urgently how I can get my shop back.

 

Thanks

Julie

Posted

You have probably just moved it. Go into shop.backup and see if it is there. Or try pressing Ctrl Z, see if it will undo.

Posted
You have probably just moved it. Go into shop.backup and see if it is there. Or try pressing Ctrl Z, see if it will undo.

I am just about to CRY!!

 

Yes it is in the shop backup. Please how do I move it back to the original place? Ctl Z didn't do anything

 

Thanks a million

Julie

Posted

PLEASE PLEASE PLEASE can someone tell me how to move my shop folder out of the shop backup folder to where it should be.

 

I don't know what to do.

 

Thank you a million

Julie

Posted
PLEASE PLEASE PLEASE can someone tell me how to move my shop folder out of the shop backup folder to where it should be.

 

I don't know what to do.

 

Thank you a million

Julie

 

If the files you need are in shop/backup then just copy them and upload them to your shop/ folder

The Knowledge Base is a wonderful thing.

Do you have a problem? Have you checked out Common Problems?

There are many very useful osC Contributions

Are you having trouble with a installed contribution? Have you checked out the support thread found Here

BACKUP BACKUP BACKUP!!! You did backup, right??

Posted
If the files you need are in shop/backup then just copy them and upload them to your shop/ folder

How do I do that? I thought if I downloaded the shop that was in the shop backup folder I could then up load it to the original place but it has the wrong file names?

 

Julie

Posted
How do I do that? I thought if I downloaded the shop that was in the shop backup folder I could then up load it to the original place but it has the wrong file names?

 

Julie

 

 

?? Why would your backup files have different names?

The Knowledge Base is a wonderful thing.

Do you have a problem? Have you checked out Common Problems?

There are many very useful osC Contributions

Are you having trouble with a installed contribution? Have you checked out the support thread found Here

BACKUP BACKUP BACKUP!!! You did backup, right??

Posted
1046 - No Database Selected

 

select configuration_key as cfgKey, configuration_value as cfgValue from configuration

 

[TEP STOP]

 

The shop I downloaded had an extra shop folder in it so I deleted that & uploaded. Now when I try to access admin I get the message above. shop folder now shows in the first page of the FTP

 

Anyone?

Posted

I may have misunderstood here, but I assumed you deleted the wrong folder in the first place. If that is the case, now you have it back again, you can upload it to your server.

Posted
I may have misunderstood here, but I assumed you deleted the wrong folder in the first place. If that is the case, now you have it back again, you can upload it to your server.

I managed to put my shop into the shop backup folder which was immediately under it in the right FTP window. I need to get that folder back to it's original place & I don't know how. I am feeling really sick now, & would really be greatful if someone could talk this through with me please

 

Thanks

Julie

Posted
?? Why would your backup files have different names?

 

Sorry Richard missed your post. I am in such a state about this now.

I think it downloaded as shop backup/shop/...

 

How do I copy the whole shop folder a was & upload to the original place please??

 

Julie

Posted

If it is now on your PC, just FTP it to your server.

 

If it is still on your server, but in the wrong location, either:

 

Right click on it, select copy, move up a directory to your root level, right click and select paste.

 

Or, download it to your PC and upload it again to your root directory.

Posted
?? Why would your backup files have different names?

If I download the shop that is now in the shop backup folder, it has the file names "/shop.backup/shop/admin...." etc

 

How can I up load this to the original place as only "shop/admin..."etc? Please.

 

Thanks you

Julie

Posted
If it is now on your PC, just FTP it to your server.

 

If it is still on your server, but in the wrong location, either:

 

Right click on it, select copy, move up a directory to your root level, right click and select paste.

 

Or, download it to your PC and upload it again to your root directory.

My last post says what happens when I try to download from that folder & the following appear when I right click on shop within the shop backup folder:

 

download

add to que

down load as

open

create directory

delete

rename

file attributes

 

????

Thanks

Julie

Posted
Just grab the 'shop' that is in 'shop.backup'

Are you saying just upload the folder that says shop within the shop backup folder that I downloaded??

 

Julie

Posted
Just grab the 'shop' that is in 'shop.backup'

Nothing seems to be working. How do I grab & presumably move up a level the shop folder that is in my shop.backup folder please? This is the only one that has all the dates correct for the files within it. If I try & download the shop folder that is in the shop.backup folder it downloads as shop.backup/shop/

 

:(

Posted

Download the shop.backup to your computer.

 

If you no longer have a shop folder in your ftp space just drag and drop the SHOP folder to your ftp space or right click and copy and paste it there.

 

If you already have a SHOP folder but no files inside of it.

Open the shop.backup folder, then open your shop folder. highlight all of the files inside your SHOP folder and transfer them up into your shop folder in your ftp space.

Wendy James

 

Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep.

Posted

You downloaded the whole lot but then deleted the shop folder, that was the original folder the problems started with. Yes?

Then you restored it, from the recycle bin, back to the place on your PC where you had deleted it from.

 

If that is true and in case there is a setting on your FTP client that will download all folders, which maybe why you are uploading the backup folder; Right click on the now restored shop folder, select cut, get out of the backup folder, right click and copy to wherever you are now.

 

Now you should have the shop folder on it's own. Connect by FTP and upload that shop folder to your document root on the server.

 

Alternatively; While connected by your FTP client, right click on the shop folder that is in the shop.backup folder, see if there is a 'Copy' option. If not look at the tool bar at the top of your FTP client, you will have Edit or Commands, whatever is there, look for a Copy option within.

When you find the option, highlight the shop folder, Copy, come out of the shop.backup directory, into your root, right click or Commands Paste into the root.

Posted
Download the shop.backup to your computer.

 

If you no longer have a shop folder in your ftp space just drag and drop the SHOP folder to your ftp space or right click and copy and paste it there.

 

If you already have a SHOP folder but no files inside of it.

Open the shop.backup folder, then open your shop folder. highlight all of the files inside your SHOP folder and transfer them up into your shop folder in your ftp space.

YES YES YES YES YES :thumbsup: :thumbsup:

 

That did it. Thank you sooooooooooooooooo much. I have spent 3 months learning, reading, & amending my site, & this is the first time I have ended up in tears! I was only trying to backup as is always mentioned. Am I backing up wrong or was I just unlucky & inexperienced in what to do if I made an error?

 

That's it now. I need a drink! Thank you all & especially wendyjames for helping me. Very very grateful.

 

Julie :D

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