order update email to customers

[tec]

hi there, seems that the order status email is only sending part of the info

If information is put in the 'comment' box in the admin, where you edit the order status, the comment is not in the email that gos to the client.

The status is emailed, but the message in the comment box is not.

How do i fix this so that the customers get the message in the comment box also?

[kirchenbauer]

When you update the status, are you checking off the

boxes "Notify customer:" and also "Send comments:"?

 

If you don't check off "Send comments", then they

are not included in the email.

[tec]

When you update the status, are you checking off the

boxes "Notify customer:" and also "Send comments:"?

 

If you don't check off "Send comments", then they

are not included in the email.

 

 

Hi there :D

yes, i do have these checked off in the admin. They get the status just not the comment.

[tec]

please, anyone, does anyone knows why the comment is not being emailed out with the order status?

I have been trying endlessly to figure out why it is not working, and i cant find it. Should i reupload that page in the admin or something? anything? anyone?

[mreigle]

please, anyone, does anyone knows why the comment is not being emailed out with the order status?

I have been trying endlessly to figure out why it is not working, and i cant find it. Should i reupload that page in the admin or something? anything? anyone?

I had the same problem. In my case, I edited /admin/includes/languages/english/orders.php because I did not like the default text in the emails that the customers received to say "The comments for your order are"

 

So, I just made a changed the default line:

 

define('EMAIL_TEXT_COMMENTS_UPDATE', 'The comments for your order are' . "\n\n%s\n\n");

 

to

 

define('EMAIL_TEXT_COMMENTS_UPDATE', ' ');

 

This was WRONG, obviously.

 

It should have been changed to:

 

define('EMAIL_TEXT_COMMENTS_UPDATE', "\n\n%s\n\n");