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osCommerce

The e-commerce.

Customers not recieving order confirmation email


Mystical Unicorn

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Posted

Can someone help me with this. My customers are not receiving their order confirmation email. Is there a way I can fix this. I would need step by step instructions because I am new at this OSCommerce stuff. Any feedback is greatly appreciated. I am getting very frustrated trying to figure this out.

 

Thanks,

 

Maryann Overmere

Mystical Unicorn

Posted

Have you setup your Configuration page yet with company details etc? You may need to change the email settings depending on your server. Some servers have a setting checked that prevents the user nobody from sending mail, if that is the case, you would need to check with your host.

 

But let's see if we can troubleshoot the basics first.

 

Goto your admin panel (yourdomain.com/catalog/admin), and click configuration. Click Mystore. Setup your store name, email address, email from, etc.

 

Click Email options on left side and verify that you have the correct settings SMTP or sendmail... test both.

 

Also in Email options verify that send E-mails is set to true.

 

Let me know if this helps.

Paul ------------

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