clearasmud Posted March 20, 2006 Posted March 20, 2006 There is probably something about this somewhere, but I have searched and cannot find it. I looked at the Canceled Orders contribution, but the summary did not seem to describe what I want. I want a cancel button on the order_info and subsequent pages that allow the customer to click it so that all information is removed and they can gracefully end the session. The way it is set up now, as a customer I would be very frustrated if I changed my mind after I got to the point that I was entering my name, etc. Anyone know about something along this lilne? Thanks.
boxtel Posted March 20, 2006 Posted March 20, 2006 Great question! Anyone? confusing question. Treasurer MFC
custodian Posted March 20, 2006 Posted March 20, 2006 There is probably something about this somewhere, but I have searched and cannot find it. I looked at the Canceled Orders contribution, but the summary did not seem to describe what I want. I want a cancel button on the order_info and subsequent pages that allow the customer to click it so that all information is removed and they can gracefully end the session. The way it is set up now, as a customer I would be very frustrated if I changed my mind after I got to the point that I was entering my name, etc. Anyone know about something along this lilne? Thanks. Well, you forum name has truth to it. I have no idea what you are asking for? Why would a customer "...would be very frustrated if I changed my mind after I got to the point that I was entering my name, etc...." ? What would have them frustrated? I don't understand. And if they change their mind, they simply leave... How's that for graceful. Alt-F4 works wonders :) My Contributions Henry Smith
clearasmud Posted March 20, 2006 Author Posted March 20, 2006 I certainly appreciate the wonderful help that I have received with regards to this question. If the question was not clearly expressed, I think there is a much better way to handle responses than insulting the person asking the question. If you want to discourage people from feeling free to ask questions, then some of you are well on your way to doing this. I don't think that is what this forum is supposed to be about. Come on! If the question isn't clear, just simply respond that clarification is needed or don't respond at all.
boxtel Posted March 20, 2006 Posted March 20, 2006 I certainly appreciate the wonderful help that I have received with regards to this question. If the question was not clearly expressed, I think there is a much better way to handle responses than insulting the person asking the question. If you want to discourage people from feeling free to ask questions, then some of you are well on your way to doing this. I don't think that is what this forum is supposed to be about. Come on! If the question isn't clear, just simply respond that clarification is needed or don't respond at all. well, your essay on how insulted you feel, and no insult was intended, did not make your question any less confusing. Treasurer MFC
custodian Posted March 20, 2006 Posted March 20, 2006 I certainly appreciate the wonderful help that I have received with regards to this question. If the question was not clearly expressed, I think there is a much better way to handle responses than insulting the person asking the question. If you want to discourage people from feeling free to ask questions, then some of you are well on your way to doing this. I don't think that is what this forum is supposed to be about. Come on! If the question isn't clear, just simply respond that clarification is needed or don't respond at all. Reobert, My comment was not meant to insult. I was merely playing, Clear as Mud is a favored saying of my grandfather, and you question struck me as that.. clear as mud (your user name). But I did mean what I said about them leaving. If they change their mind, they simply leave. And I honestly don't know what you are referring to in regards to them becoming frustrated. Again, If I was the one to offend you, please lighten up, as it was not intended to be such. My Contributions Henry Smith
clearasmud Posted March 20, 2006 Author Posted March 20, 2006 Reobert, My comment was not meant to insult. I was merely playing, Clear as Mud is a favored saying of my grandfather, and you question struck me as that.. clear as mud (your user name). But I did mean what I said about them leaving. If they change their mind, they simply leave. And I honestly don't know what you are referring to in regards to them becoming frustrated. Again, If I was the one to offend you, please lighten up, as it was not intended to be such. I'm glad to hear that your response was not meant as an insult. I read your reponse just after reading the previous response that that just merely said "Confusing Question". Responses like these do not encourage people to freely ask questions. In any event, I certainly welcome helpful advice, and I would still say that it seems to me that if there was a cancel order button with the ability to get rid of information previously entered, this would be good for the customer. I have seen sites where the customer can cancel an order, but they don't have to leave the site. Granted, they could just leave the site and accomplish the same thing, but I think giving the customer the ability to cancel leaves them with a much better feeling. Just my thoughts.
clearasmud Posted March 20, 2006 Author Posted March 20, 2006 Wow, an essay! You continue to encourage me! I think I may have explained what I'm looking for in my previous response. If not, that's okay. Enough said.
custodian Posted March 20, 2006 Posted March 20, 2006 I'm glad to hear that your response was not meant as an insult. I read your reponse just after reading the previous response that that just merely said "Confusing Question". Responses like these do not encourage people to freely ask questions. In any event, I certainly welcome helpful advice, and I would still say that it seems to me that if there was a cancel order button with the ability to get rid of information previously entered, this would be good for the customer. I have seen sites where the customer can cancel an order, but they don't have to leave the site. Granted, they could just leave the site and accomplish the same thing, but I think giving the customer the ability to cancel leaves them with a much better feeling. Just my thoughts. I believe the confusing part for me was the fact that you stated about them entering their name (in your first post) which is the VERY first step in checking out.. I couldn't see what information there would be to erase or get rid of. I assume you allow Guest checkout and do not require an account to be create - otherwise the customers information is there all the time regardless. I understand you question now and I have a few things to say 1 - Since leaving the site would create the same effect as cancelling an order, you could create a link in your check out that would destory the current session id, causing a new issuance of a session ID to the shopper - though this would wipe clean anything they have in the current cart as well. 2 - I personally feel that offering a customer this is not good practice. It would be like McDonalds having a side door next to their cashier that leads to Wendy's. People often buy on the spot and spontaneously (sp) - so you're bascially giving them a big doubt with an option that basically shouts "Are you sure you want to buy this?" - That's not good business practice in my opinion. 3 - if option number #1 is too involved, give them a link that merely says "Cancel Order" but simply goes back to the main page, or another page that states, "Your order has been cancelled, the items in your cart will be preserved in the event you would like to purchase them at a later date or ntil you remove them from the cart." Which could be beneficial to you since you could also state "We are constantly striving to improve our products and services. If you cancelled your order due to difficulties during checkout or another reason, we'd welcome your feedback concerning the matter so that we may improve ourselves.." etc... My Contributions Henry Smith
clearasmud Posted March 20, 2006 Author Posted March 20, 2006 I believe the confusing part for me was the fact that you stated about them entering their name (in your first post) which is the VERY first step in checking out.. I couldn't see what information there would be to erase or get rid of. I assume you allow Guest checkout and do not require an account to be create - otherwise the customers information is there all the time regardless. I understand you question now and I have a few things to say 1 - Since leaving the site would create the same effect as cancelling an order, you could create a link in your check out that would destory the current session id, causing a new issuance of a session ID to the shopper - though this would wipe clean anything they have in the current cart as well. 2 - I personally feel that offering a customer this is not good practice. It would be like McDonalds having a side door next to their cashier that leads to Wendy's. People often buy on the spot and spontaneously (sp) - so you're bascially giving them a big doubt with an option that basically shouts "Are you sure you want to buy this?" - That's not good business practice in my opinion. 3 - if option number #1 is too involved, give them a link that merely says "Cancel Order" but simply goes back to the main page, or another page that states, "Your order has been cancelled, the items in your cart will be preserved in the event you would like to purchase them at a later date or ntil you remove them from the cart." Which could be beneficial to you since you could also state "We are constantly striving to improve our products and services. If you cancelled your order due to difficulties during checkout or another reason, we'd welcome your feedback concerning the matter so that we may improve ourselves.." etc... Your point #2 is well taken. I have to admit, initially I thought that I shouldn't "give them an easy way out." Then I thought again about sites much more sophisticated than mine providing that option. Perhaps I should rethink this topic. Thanks for your suggestions about incorporating this option if I choose to do so. Your comments will help me in deciding what I want to do and how I should go about doing it. Thanks again.
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