dkaufman Posted March 18, 2006 Posted March 18, 2006 What do you do with stolen CC information? Brief history of what I am talking about- About 1 week ago I recieved an order to be shipped to Viet Nam. While it seemed sort of weird to me, I ship overseas occasionally. The transactions were paid for by VISA and Mastercard, passed CCV and AVS checks so I did not think to much about it. The 3rd transaction they entered several CC numbers before one passed validation and was accepted by my gateway. This of course raised a big red flag. I tried to call to confirm the order, but could not get an answer on the phone (2 attempts). I checked the IP address the order was placed from and it verified with the city address on the CC. So any how I shipped. Next transaction - 16 failed CC attempts before the 17th went through. OK, so now not only are red flags waiving, but I have bells and sirens also. Sure enough, I contact the card owner and find out that she has not given her card info out to anyone for this order. I cancel the CC transaction, and she contacts her bank and local police. I contacted the FBI, Secret Service, FTC, local PD, Internet Fraud Center, and the company I use to process CC's. I have not been able to contact VISA and MasterCard yet. I have the names, phone numbers, and partial account numbers (last 4 digits) of people who have apparently had their CC information stolen. I also have all revelant logs archived. The money from the CC numbers that cleared has been deposited in my bank account. I guess my main issue is this - I have all this information, but no one seems to want it. The local PD said that because I was not a victim they cannot do anything, the FBI said it was the Secret Service that handled this, the SS said someone may return my call in the next week or two. Is it my responsibility to contact all these people? Why wouldn't at least one of the agencies I listed want this list of people who have had their CC information stolen?
mark27uk3 Posted March 18, 2006 Posted March 18, 2006 David, The big red flags start waving at your own words. The 3rd transaction they entered several CC numbers before one passed validation and was accepted by my gateway. This of course raised a big red flag. I tried to call to confirm the order, but could not get an answer on the phone (2 attempts). I checked the IP address the order was placed from and it verified with the city address on the CC. So any how I shipped. No way would I have shipped this with out some sort of written proof. I think you have been stung and will have to take the fall for this one. Surely your cc processor throughs out big fraud warnings if they do this, I know mine does. I hope you dont get stung by this but I probably have more chance of winning the lottery than you do of ever keeping hold of the cash. Mark Lifes a bitch, then you marry one, then you die!
dkaufman Posted March 18, 2006 Author Posted March 18, 2006 The first 3 went through OK. ?? Anyhow, I have the money in my checking account. It is the last attempt that has me concerned. I have tried to give the names and phone numbers to all the law enforcement officials so that these people could be contacted and notified that someone was trying to use their CC. Out of exasperation I gave up and started calling all the people who's CC number the person tried to run through my website. I found out that most of the cards had already been canceled, mostly due to other fraud charges, but several were still active. I just cannot understand why some government agency would not want to contact the list of names I have.
custodian Posted March 18, 2006 Posted March 18, 2006 The first 3 went through OK. ?? Anyhow, I have the money in my checking account. It is the last attempt that has me concerned. I have tried to give the names and phone numbers to all the law enforcement officials so that these people could be contacted and notified that someone was trying to use their CC. Out of exasperation I gave up and started calling all the people who's CC number the person tried to run through my website. I found out that most of the cards had already been canceled, mostly due to other fraud charges, but several were still active. I just cannot understand why some government agency would not want to contact the list of names I have. Usually it becomes a dollar value issue. Only when a purchase amount has a dollar amount at a set point (not sure what that point is though) that they will bother. Transactions of a few hundred dollars most likely occur by the hundreds daily. If the purchase was a few thousand.. I'm sure they'd be all over it. And becuase of this, I believe this is something that the theives know, therefore keep the transactions to several small amounts.' Just my opinion. My Contributions Henry Smith
mark27uk3 Posted March 19, 2006 Posted March 19, 2006 David, You may have the money in your checking account now but what about in 1,3 6 months times when the actual owner of the credit card initiates a charge back??? Mark Lifes a bitch, then you marry one, then you die!
dkaufman Posted March 19, 2006 Author Posted March 19, 2006 I'm sure the dollar amount does have something to do with it. The total for the stolen cards was about $900, with the one I caught and voided being $344 of that. While the remaining $550 will hurt, it will not kill me. I'm not sure what VISA and Mastercard will do. I have had several discussions with one card owner (happens to be an attorney) who's card went through and he said he called Mastercard and they simply closed the account and issued another number. It took him less than 10 minutes on the phone. This may sound stupid, but did his closing the account initate a charge back, or will Mastercard just write it off?
FatCarl Posted March 20, 2006 Posted March 20, 2006 I'm sure the dollar amount does have something to do with it. The total for the stolen cards was about $900, with the one I caught and voided being $344 of that. While the remaining $550 will hurt, it will not kill me. I'm not sure what VISA and Mastercard will do. I have had several discussions with one card owner (happens to be an attorney) who's card went through and he said he called Mastercard and they simply closed the account and issued another number. It took him less than 10 minutes on the phone. This may sound stupid, but did his closing the account initate a charge back, or will Mastercard just write it off? It will likely come through as a chargeback. We've lost ~$6,000 or more in chargebacks, so unfortunately I know the routine all too well :(
skylla Posted March 20, 2006 Posted March 20, 2006 It will likely come through as a chargeback. We've lost ~$6,000 or more in chargebacks, so unfortunately I know the routine all too well :( customers are insured for credit card fraud. Pursueing an investigation into every fraud transaction would be far to cumbersome and expensive, so banks rather count their losses and make up for that money from companies like you (e.g. through charge back and fees) and other customers. After credit card cancelation by a customer, sometimes the card number remains active for some time in order to gather more info/evidence if there's such investigation.
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