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Posted

1. I am selling a product that weighs 1 lb.

When I order 10 items it does not calculate it at 10 lbs. rather it calculates it at 13 lbs.

 

Do you know why it adds an extra 3 lbs.?

 

 

2. When it calculates the rate and bills the customer it gives, for example, a shipping cost of $8.00.

When I prepare the tracking label and enter the weight and dimension of the package the ups online tool usually charges more.

 

How do you resolve this issue and pass the extra fee to your client after you have already sent them the order confirmation with the old $8.00 shipping rate?

 

 

Thanks for your help.

Sujit

Posted

sujit sama

 

Your package tara weight needs to be set to zero...go to admin/configuration/shipping&packaging you will see (package tara weight...

good luck,

dittone.com

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