Guest Posted March 16, 2006 Posted March 16, 2006 1. I am selling a product that weighs 1 lb. When I order 10 items it does not calculate it at 10 lbs. rather it calculates it at 13 lbs. Do you know why it adds an extra 3 lbs.? 2. When it calculates the rate and bills the customer it gives, for example, a shipping cost of $8.00. When I prepare the tracking label and enter the weight and dimension of the package the ups online tool usually charges more. How do you resolve this issue and pass the extra fee to your client after you have already sent them the order confirmation with the old $8.00 shipping rate? Thanks for your help. Sujit Quote
dittones Posted March 17, 2006 Posted March 17, 2006 sujit sama Your package tara weight needs to be set to zero...go to admin/configuration/shipping&packaging you will see (package tara weight... good luck, dittone.com Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.