turkbros Posted March 16, 2006 Posted March 16, 2006 Hello all, I dont know why but, registration emails and emails are being sent from admin panel always cought in junk mail folder in both yahoo and hotmail. I searched for some solution here and bugs report ..there is nothing listed.. any idea ? thanks in advance
HSMagic Posted March 16, 2006 Posted March 16, 2006 Hello all, I dont know why but, registration emails and emails are being sent from admin panel always cought in junk mail folder in both yahoo and hotmail. I searched for some solution here and bugs report ..there is nothing listed.. any idea ? thanks in advance I don't quite follow... are emails being sent to your yahoo/hotmail account and being 'junked' or are customers who use yahoo/hotmail emails to register being tossed in the 'junk' of your regular email account? I believe in either case it's not an oscommerce issue, it's your email client. In most cases you can right click on an email in the junk folder and specify that 'it's not junk' or 'add to safe senders' or whatever your particular email client dialog says.
turkbros Posted March 16, 2006 Author Posted March 16, 2006 I don't quite follow... are emails being sent to your yahoo/hotmail account and being 'junked' or are customers who use yahoo/hotmail emails to register being tossed in the 'junk' of your regular email account? I believe in either case it's not an oscommerce issue, it's your email client. In most cases you can right click on an email in the junk folder and specify that 'it's not junk' or 'add to safe senders' or whatever your particular email client dialog says. customers who use yahoo/hotmail emails to register being tossed in the 'junk' of your regular email account.... that is whats happening....hotmail and yahoo eats those as junk emails for my new customers..so they never get confirmation email etc.
HSMagic Posted March 16, 2006 Posted March 16, 2006 Looks like I had it all wrong! Now I understand the question but don't think I can offer up and good answer. One "solution" may be to edit the text displayed on create_account_success.php warning people to check their spam filters and junk email folders. I've ran a test on my store and hotmail account and the message did not go to junk. The variables that determine junk are the domain sending the message and the text within. Not sure why yours would be filtered.
walletrocket Posted March 16, 2006 Posted March 16, 2006 I've had the same problem on one of my sites. You can't do anything about it. There was probably a spammer that was using your IP address at one time or another. I tried to contact Yahoo about this for my site http://www.DailyTool.com but got no response (like trying to contact the whitehouse!). Your best bet is to change IP Addresses through your host. That may work. Also note, that could screw up your current search engine placement - but in time it will recover unless you've got great top level placement - In which case, I wouldn't change anything...
invasi0n Posted March 17, 2006 Posted March 17, 2006 Yahoo, Hotmail and some others like AOL or Earthlink, don't like too much emails sent without authentication. If your shop is installed on a Linux server, you probably use "Send Mail" function. That method doesn't use authentication, and some email servers think you're spammer. To see why your emails are marked as spam, create an yahoo email, register an account on your website and check welcome email's headers. Copy IP address where your email comes from, and run it through DNSStuff.com's Spam Database. I'm sure you'll find it blacklisted at least once. If you are using "sendmail" and you website IP is blacklisted, will be difficult for you to send welcome emails to inbox.
turkbros Posted March 17, 2006 Author Posted March 17, 2006 Yahoo, Hotmail and some others like AOL or Earthlink, don't like too much emails sent without authentication. If your shop is installed on a Linux server, you probably use "Send Mail" function. That method doesn't use authentication, and some email servers think you're spammer.To see why your emails are marked as spam, create an yahoo email, register an account on your website and check welcome email's headers. Copy IP address where your email comes from, and run it through DNSStuff.com's Spam Database. I'm sure you'll find it blacklisted at least once. If you are using "sendmail" and you website IP is blacklisted, will be difficult for you to send welcome emails to inbox. I checked what you just told me and My ip address is not listed as spam.. I have no clue and am out of options now.. i even tried the SMTP controbution it didnt work. Yes my server is linux
radders Posted March 17, 2006 Posted March 17, 2006 As I understand it, there are systmes that work on content of the email and sender. There are others that are based on customer complaints or on creating a whitelist of senders who have replier to verifaction requests. I checked mine and it wasn't in the spam database but my emails were being blocked by aol for the last few days. When I asked them, they said it might be because my mail doesn't appear to come from mydomain.com rather than because of a compliant by one one their customers as their website seems to indicate, and that they would ask for the block to be lifted. As so many people are affected by these kind of issues ,I am sure your host is working on this problem. It is worth making an enquiry of them.
radders Posted March 17, 2006 Posted March 17, 2006 Actually I just spotted that the site our emails are sent from 'theplanet.com' is on one of the 'do not use to block spam' lists on that page
invasi0n Posted March 17, 2006 Posted March 17, 2006 mail doesn't appear to come from mydomain.com and using sendmail function is like impossible to change that... let's hope somebody will make a SMTP contribution good for us...
zmaster Posted March 25, 2006 Posted March 25, 2006 Has anybody found a solution for this problem? I am running on a *nix server and osCommerce is configured to use sendmail for notification messages. As of a few weeks ago my client stopped receiving messages at her AOL account. It appears that this problem is being caused by the email header having the from "nobody" problem and is getting identified as spam and discarded. Has anybody found a workaround? Modifying the osCommerce mail code to include extra header vaules? Using a SMTP contribution or some other alternative configuration?
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