Guest Posted March 15, 2006 Posted March 15, 2006 Hi, I just installed Live Support v1.2e on my site. It is now stuck on 'Live Support Available" and I don't know how to fix that. After I closed the admin live support box, it never reverted back to Unavailable. Can someone tell me how to reset the status? Thanks! Quote
Guest Posted March 15, 2006 Posted March 15, 2006 I had to manually go into phpMyAdmin and change the tech status to 'no' in order to change the status - and this seems to be what I have to do every time. For some reason, when I exit the Live Support window, it is not updating the status in the database. Has anyone else encountered this problem? Thanks Quote
Guest Posted March 27, 2006 Posted March 27, 2006 yep - Just installed it and having the same problem here too! any suggestions would be appreciated. Quote
Jodoi Posted May 31, 2006 Posted May 31, 2006 Same problem here too.... Anybody got any ideas? Thanks, Brent Quote
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