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osCommerce

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Customer complaining about login problem I can't recreate


yatahaze

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Posted

Message from one of our customers:

"I can log in, but as SOON as I do, it flashes to a "cannot find server" message. Even if I'm rocket fast and click on something.....I still get bumped to that page right away.....very frustrating!"

 

I've never seen this complaint before, nor have I been able to recreate the problem. Does anyone know what the problem could be?

Posted

You should have webserver error and/or access logs available from your host that may help track this down. Also, it helps to know what browser and operating system the customer is using. These types of problems are hard to diagnose because there could be a multitude of possible problems and corresponding solutions.

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