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osCommerce

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emails not working


mav1959uk

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Posted

I had a shock today, my emails from my os commerce are not working. I was notified I had a customer order through world pay, with no order confirmation emails from oscommerce. I have tested it several times through a test account. I have also tried to send emails from with the administration panel of oscommerce to no avail.

Any ideas, it has worked up until recently. Any ideas would be gratefully accepted. www.mkwheatingcontrols.co.uk

 

 

Malcolm

[email protected]

Posted

Umm, sound like it isn't working :) You host or 3rd party? Using sendmail? What is the config. What have you or your host changed. Throw us a bone here.

 

V6 :thumbsup:

Posted
Umm, sound like it isn't working :) You host or 3rd party? Using sendmail? What is the config. What have you or your host changed. Throw us a bone here.

 

V6 :thumbsup:

 

Heres your bone

 

Third party host www.Dataflame.co.uk

 

Setup

 

 

 

E-Mail Transport Method sendmail

E-Mail Linefeeds LF

Use MIME HTML When Sending Emails false

Verify E-Mail Addresses Through DNS false

Send E-Mails true

 

Thanks

 

:blink:

Posted
Heres your bone

 

Third party host www.Dataflame.co.uk

 

Setup

E-Mail Transport Method sendmail

E-Mail Linefeeds LF

Use MIME HTML When Sending Emails false

Verify E-Mail Addresses Through DNS false

Send E-Mails true

 

Thanks

 

:blink:

 

Can anyone direct me to the file that may be causing the problem of no emails, I have tried changing email addresses to be delivered to but alas no luck yet

Posted

this is probably something you checked but in admin under configuration make sure the email address in the "E-mail from" row is an email address with no extra marks--mine wasnt working before because for some reason it was in there like this: <[email protected]>, I took out the <> and now it works--however this didnt stop me from getting emails only from sending them thru the shop.

Maybe this helps? Good luck

"I must admit that I personally measure success in terms of the contributions an individual makes to her or his fellow human beings."

---Margaret Mead---

 

"The answer is never the answer. What's really interesting is the mystery. If you seek the mystery instead of the answer, you'll always be seeking. I've never seen anybody really find the answer -- they think they have, so they stop thinking. But the job is to seek mystery, evoke mystery, plant a garden in which strange plants grow and mysteries bloom. The need for mystery is greater than the need for an answer.

--Ken Kesey"

Posted
this is probably something you checked but in admin under configuration make sure the email address in the "E-mail from" row is an email address with no extra marks--mine wasnt working before because for some reason it was in there like this: <[email protected]>, I took out the <> and now it works--however this didnt stop me from getting emails only from sending them thru the shop.

Maybe this helps? Good luck

 

 

Thanks for that, Ill try anything. My configuration had the <> so I took them out, still no luck but thanks for your efforts.

 

Malcolm :(

Posted

I had the same problem after installing. No emails were getting anywhere. I am with a shared hosting company and was able to get in and look at my main server mail log to see what was happening. The email being sent out was going to 'nobody@(my domain).' Since I had no email account set up for "nobody", the email was being rejected off into the ozone. Once I set up an account for nobody@(mydomain) all the emails are flowing just fine now!! So my guess is that is the same thing that is happening to most of you with this problem.

Posted
I had the same problem after installing. No emails were getting anywhere. I am with a shared hosting company and was able to get in and look at my main server mail log to see what was happening. The email being sent out was going to 'nobody@(my domain).' Since I had no email account set up for "nobody", the email was being rejected off into the ozone. Once I set up an account for nobody@(mydomain) all the emails are flowing just fine now!! So my guess is that is the same thing that is happening to most of you with this problem.

Correction: The address was showing coming (FROM) not (To) nobody@mydomain. You need to find out the default address your system assigns to all outgoing email and make sure an account actually exists for that email address.

Posted
Correction: The address was showing coming (FROM) not (To) nobody@mydomain. You need to find out the default address your system assigns to all outgoing email and make sure an account actually exists for that email address.

 

Thanks for that, I have tried nobody@mydomain to no avail, my servers were recently upgraded and I feel its something to do with this I am trying to trace an email route but still no emails, testing again with no luck

Posted

It should not be nobody@.... it should be the account email you were assigned. Check to see what changes were made to the email system.

Posted
It should not be nobody@.... it should be the account email you were assigned. Check to see what changes were made to the email system.

 

Thanks for that, I am pressing hard on my host, I have rebuilt my email accounts and assigned new passwords, at last I can get my orders, but still I cant use OS commerce to send email to any customers, my host server appears to be blocking any unknown outgoing mail via sendmail.

Posted

My second post suggested an authentication problem (unknown outgoing mail). What is the OS of the server? If it is Windows, you may need a smtp authentication contrib.

Posted
My second post suggested an authentication problem (unknown outgoing mail). What is the OS of the server? If it is Windows, you may need a smtp authentication contrib.

 

Hooray Success at last.

 

Finally after many nights of burning the midnight oil and pulling my hair out. Finally my host has acknowledged that the problem is theirs and in their words "we have made a correction and the SENDMAIL function from with OScommerce now works" I had to prove to them that it was their problem and this is always difficult when you are a novice at techy things, its like the simile of a woman going to have her car repaired and the garage telling the woman she does not know what she is talking about. I was at the point of pulling my shop from my host and putting it elsewhere, I even had a techy contractor looking at the problem and now I will have their bill to settle, but still I am happy its fixed. :D

Posted
Hooray Success at last.

 

Finally after many nights of burning the midnight oil and pulling my hair out. Finally my host has acknowledged that the problem is theirs and in their words "we have made a correction and the SENDMAIL function from with OScommerce now works" I had to prove to them that it was their problem and this is always difficult when you are a novice at techy things, its like the simile of a woman going to have her car repaired and the garage telling the woman she does not know what she is talking about. I was at the point of pulling my shop from my host and putting it elsewhere, I even had a techy contractor looking at the problem and now I will have their bill to settle, but still I am happy its fixed. :D

 

I forgot to say thankyou Vector six for your effeorts, you comments made me push my Host to investigate and sort the problem.

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