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Orders are not showing up in admin section!


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Posted

Hi

When my customers place an order, they dont get placed in order pending section. I get the payment but I have no clue what the payment is for? There is no record of the order what so ever.

 

What is causing this?

 

Is there a way to place a "test order" to see if it works or not?

 

Thanks

Posted
Is there a way to place a "test order" to see if it works or not?

 

Surely you placed some test orders before sending your store live?!

 

This is obviously a serious problem - I would pull your site offline (rename index.php to _index.php or something similar), move it into Test mode and make a couple of test orders. Not sure what payment modules you are using but the test credit card number is 4111111111111111, expiry - any date after today.

 

Work back from there.

Posted
Surely you placed some test orders before sending your store live?!

 

This is obviously a serious problem - I would pull your site offline (rename index.php to _index.php or something similar), move it into Test mode and make a couple of test orders. Not sure what payment modules you are using but the test credit card number is 4111111111111111, expiry - any date after today.

 

Work back from there.

 

I am using paypal for payment module. It was working fine until 4 days ago!

Posted
Hi

When my customers place an order, they dont get placed in order pending section. I get the payment but I have no clue what the payment is for? There is no record of the order what so ever.

 

What is causing this?

 

Is there a way to place a "test order" to see if it works or not?

 

Thanks

yes you can do some orders using COD.

The other way is place your Paypal in test mode( if using paypal ) this means you have placed paypal URL to opoint to Sand box.Create a test account in sand box and do rigorous testomg.

 

Similarly for other payment gateways you can have test account and test using test credit card numbers.

 

Satish Mantri

Ask/Skype for Free osCommerce value addon/SEO suggestion tips for your site.

 

Check My About US For who am I and what My company does.

Posted
yes you can do some orders using COD.

The other way is place your Paypal in test mode( if using paypal ) this means you have placed paypal URL to opoint to Sand box.Create a test account in sand box and do rigorous testomg.

 

Similarly for other payment gateways you can have test account and test using test credit card numbers.

 

Satish Mantri

 

right - but the OP must take his store offline if he sends his payment module(s) into test mode. Otherwise someone may place an order and will have no way of knowing that ithey've just placed a 'test' order.

Posted

I am having a similar problem... out of the 14 orders i have gotten since going live, 2 of them have not shown up in the "orders" section... all the others have worked flawlessly. How do i go about resolving this?

 

My only thought was that maybe they were using a weird browser like AOL or something and everyone else was using Internet Explorer. (if that was the problem i have no idea how to fix it).

 

It only seems to be happening with paypal...

 

Any help is greatly appriciated. Let me know if you want/need a link to my site for further investigating.

 

Thanks,

ycart1201

Posted

I think the problem is with paypal. Paypal is suppose to send some sort of info back to the script to complete the procedure.

I just did a test using pay on delivery and it worked fine.

 

The problem with paypal is that the customer must be sent back to "checkout_success.php" to complete the order, however, paypal does not do that.

Posted
Hi

When my customers place an order, they dont get placed in order pending section. I get the payment but I have no clue what the payment is for? There is no record of the order what so ever.

 

What is causing this?

 

Is there a way to place a "test order" to see if it works or not?

 

Thanks

 

Hello,

 

After spending days working on my Error W/Orders problem. I finally was able to fix the problem with negative values in MySQL, but I have now placed several test orders and it still shows 0 orders. I need help too.......................

Posted
Hello,

 

After spending days working on my Error W/Orders problem. I finally was able to fix the problem with negative values in MySQL, but I have now placed several test orders and it still shows 0 orders. I need help too.......................

 

 

It seems I am not the only one with this problem. Can some one shed some light on this problem

Posted

I'm having this problem too. I've noticed that paypal orders don't show up in the admin. I think it has something to do with ssl because when i disable ssl the orders with paypal and confirmation emails go through fine.

  • 2 weeks later...
Posted

Did this fix your problem?

 

I am having a similar problem - orders not showing in admin and not showing in customer's order history.

 

PLMK!

 

Thanks bro

~Mark

Posted

this is a problem because customers do not return to the store so the osc code does not get a chance to store the order. Check the recover cart sales contribution to get around it.

  • 1 month later...
Posted

We are having the same issue except that it's nopt with paypal. The cart only accepts CDG Commerce. when we try to place a test order using the 41's test cc number, the processor rejects it as well as their own test number (54's) so that isn't working. This has just started to happen and has happened twice in about 100-150 orders

Posted
We are having the same issue except that it's nopt with paypal. The cart only accepts CDG Commerce. when we try to place a test order using the 41's test cc number, the processor rejects it as well as their own test number (54's) so that isn't working. This has just started to happen and has happened twice in about 100-150 orders

 

 

I also forgot to mention that when the customer clicks "submit order" they do not get an order conformation page nor any conformation emails. Just a charge to their card.

Posted

I am having the same issue as well. It seems alot of people all of a sudden are having these problems as I have never seen this many posts over orders not showing up.

 

So software has changed somewhere in paypal, hosting or we all just have the same error by some weird chance.

 

Mine worked about a week or two ago and now when someone purchases I get the email showing an order was placed but it doesn't show up in the pending orders. Mine happens no matter what payment method is used.

 

Hope we find out the problem soon.

 

Mike

Posted
I am having the same issue as well. It seems alot of people all of a sudden are having these problems as I have never seen this many posts over orders not showing up.

 

So software has changed somewhere in paypal, hosting or we all just have the same error by some weird chance.

 

Mine worked about a week or two ago and now when someone purchases I get the email showing an order was placed but it doesn't show up in the pending orders. Mine happens no matter what payment method is used.

 

Hope we find out the problem soon.

 

Mike

 

Yes, having the same problem with paypal, seemed to happen over the weekend. Must be the callback from paypal changing, will investigate and come back to this post if I find out whats going on.

Posted

having the same problem but not with paypal, but VCS.

 

Happens once in every 40 or so orders.

Posted

Im having the same problem as well, the 10th of this month and the 20th, both credit cards.

 

Numerous dates with paypal (this could be a redirect issue to sucess.php as mentioned above, im just about to try and "fiddle" with this!)

 

All of these started happening in the last month, and im wondering....isnt the new IE out now???? could this be our issue?

 

If anybody fancies working together on this, or via email/msn/aim etc please pm me :-)

Posted

Same problem here with PayPal. This only happened since last week. I think PayPal must haved changed something with there code. Anybody contacted PayPal and got an answer from them?

Posted

I am having the same problem, but it doesn't matter which module I'm using. COD, AU.Net, check...

 

Order gets placed... gets redirected to checkout_success.php ... customer gets email and says order # 0. If using au.net, the card gets charged, but you don't see the order in the admin section, but the product count does decrease. Also don't see it in customer's account history.

Posted
I am having the same problem, but it doesn't matter which module I'm using. COD, AU.Net, check...

 

Order gets placed... gets redirected to checkout_success.php ... customer gets email and says order # 0. If using au.net, the card gets charged, but you don't see the order in the admin section, but the product count does decrease. Also don't see it in customer's account history.

 

 

With ours, order gets placed and does not get the success page. No conformation email, no order number, card is charged but nothing in client history or admin section.

Posted
From a little research ive done, my problem seems to be to do with the SEO contribution and IE7, i will post any devolpments i find. Meanwhile ive had to turn SEO urls off :-S

 

That doesn't apply here. We haven't used the SEO contrib just the the contrib dealing with session ID's.

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