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Customers Having Trouble Logging In - Revisited


mattgagnon

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Posted

Here's the age-old problem of customers unable to log in revisited.

 

I've been trolling this forum for weeks now trying to get a straight, comprehensive answer to a problem that has cropped up with my store in the past couple months. My store has been working fine since September 2004. Here are the details:

 

1. Some customers who have an account on my store all of a sudden cannot log in. They get the "Error: No match for E-Mail Address and/or Password" error.

 

2. They sometimes then try to create an account, thinking they don't have one, only to be told that an account with that username/password exists.

 

3. I can't duplicate either of these errors no matter how hard I try.

 

4. configure.php settings:

 

define('HTTP_SERVER', 'http://www.whitehorsepress.com/');

define('HTTPS_SERVER', 'https://www.whitehorsepress.com/');

define('ENABLE_SSL', true);

define('HTTP_COOKIE_DOMAIN', 'www.whitehorsepress.com');

define('HTTPS_COOKIE_DOMAIN', 'www.whitehorsepress.com');

define('HTTP_COOKIE_PATH', '/');

define('HTTPS_COOKIE_PATH', '/');

define('DIR_WS_HTTP_CATALOG', '');

define('DIR_WS_HTTPS_CATALOG', '');

:

:

:

:

define('USE_PCONNECT', 'false');

define('STORE_SESSIONS', 'mysql');

 

5. admin->configuration->session settings:

 

Session Directory /home/whitehorsepress/www/tmp

Force Cookie Use False

Check SSL Session ID False

Check User Agent False

Check IP Address False

Prevent Spider Sessions True

Recreate Session False

 

6. We do have our own SSL installed, and we are on a shared system.

 

I think that about covers it.

 

Please help!

 

Thanks,

Matt

Posted

Can anyone help with this? This is a serious issue, one that many people have problems with, and one I feel is not adequately answered in any one place.

 

Thanks,

Matt

Archived

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