Problem with sending email

[inbox]

hi

 

 

i have a problem with sending email

everything work well except in order.php

 

when I'm chaging status in order.php it's sending email to customer but the email is empty it's only shows the subject with "order update" but the body of the message is blank the only way that message will contain the text is to select "Append Comments".

 

the problem is that i cannot Notify Customer with the Comments text.

 

and it's very impotent for my site to show the costumer the text because I'm putting the ups tracking number there

 

i was looking over the forum and google to find a solution for that i found that a few people had similar problem but they got no answer for the problem

 

 

please help me out thanx in advance

 

Joe,

IOWA

[inbox]

please people help me out !!!

 

thank a lot

[mmccloy]

Joe,

 

I'm having the same problem as you. One thing I noticed about this is that it only happens when the emails are sent as HTML. You can set them to text in the admin area:

 

Configuration >> Email Options >> Use MIME HTML when sending emails

 

change this to false and ugly plain text emaisl will go out. They'll have the info in them at least.

 

I'm still looking into this problem - going to see if I can figure out a fix. I haven't found much of value online yet myself, either. Let me know if you find anything and I'll try and post any results i get here also.

[mmccloy]

Oh shoot - i started playing around with settings and I fixed it on my end.

 

In the same email options spot - I changed the line feed option from LF to CRLF (carriage return line feed)

it has something to do with the way the mail headers are separated, with which kind of "enter key" code it uses. I guess the message is blank when it's set wrong because outlook can't understand the headers.

 

hope this helps