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Newby with next to no experiance.... contact us question..


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Posted

I have searched to try and find the answer to my question with no avail. I have found answers that are to in depth for my knowledge base. I need to know why when I try and test the contact us, it doesn't send me an e-mail? I have set up my e-mail address in the mystore area. I have no clue what the stuff in the e-mail options area means, but here is what I have them set to.

e-mail transport method smtp

e-mail line feeds LF

Use MINE HTML when sending e-mails true

Verify E-Mail Addresses Through DNS false

Send e-mails true

Posted

Do you get any sort of error or does the page "seem" like it is working just not sending anything?

Wendy James

 

Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep.

Posted

It seems like it's working just fine, but in all acctuality no e-mail gets sent. It even tells me you message has been sent.

Posted
It seems like it's working just fine, but in all acctuality no e-mail gets sent. It even tells me you message has been sent.

 

 

To start I would look at two things

 

First - do you or the ISP (where the email address is from) have any type of spam filtering. Set up a free account and try that for the email to seeif it works.

 

Second - If it doesn't contact your ISP (where osCommerce is hosted) and ask the system admin to check their mail logs to and look for the error - explain to them what you are doing.

 

If the email address is wrong you would get it back, though sometimes this can take a few days or it can be in matter of minutes. Because osCommerce says that it is sent, I would need to assume the first two options I stated.

My Contributions

 

Henry Smith

Posted

Ok, I switched it over to my hotmail account and my test e-mail doesn't show up in either my inbox or my junk mail box. Here is what the script is for my contact_us.php I don't know how it is supposed to read, but I figure I would just make sure it's right. I will contact my isp(darkscape) today and see what they say. Thank you guys for the help

 

<?php

/*

$Id: contact_us.php,v 1.7 2002/11/19 01:48:08 dgw_ Exp $

 

osCommerce, Open Source E-Commerce Solutions

http://www.oscommerce.com

 

Copyright ? 2002 osCommerce

 

Released under the GNU General Public License

*/

 

define('HEADING_TITLE', 'Contact Us');

define('NAVBAR_TITLE', 'Contact Us');

define('TEXT_SUCCESS', 'Your enquiry has been successfully sent to the Store Owner.');

define('EMAIL_SUBJECT', 'Enquiry from ' . STORE_NAME);

 

define('ENTRY_NAME', 'Full Name:');

define('ENTRY_EMAIL', 'E-Mail Address:');

define('ENTRY_ENQUIRY', 'Enquiry:');

?>

Posted

Try:

 

e-mail transport method sendmail

e-mail line feeds LF

Use MINE HTML when sending e-mails true

Verify E-Mail Addresses Through DNS false

Send e-mails true

 

Make sure that the e-mail address you use in osC admin, under My Store is an e-mail address based on your domain, and not some other account:

 

[email protected] = okay

[email protected] = not okay

 

Vger

Posted

Okay, check these two things out:

 

1. When you enter the e-mail addresses in osC admin, if you enter them like this, don't: Sales<[email protected]> I know this goes against the advice on that page, but you should just enter the mail addresses as [email protected] (nothing extra).

 

2. It is normal to require a User Name and Password for sending outgoing mail via the SMTP protocol, but not from within websites. However, some hosts require that you do this. In this case you would need to install a Contribution that provides for SMTP Authentication within osCommerce. This would only apply to Windows servers.

 

Vger

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