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osCommerce

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Orders going down a black hole


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Posted

Yes, it is a worry. I've had a couple of occassions where orders placed have not appeared on the system. The clients details are in the customer file, but not their orders. I only know they placed an order because of a payment received notification. The product they choose has had orders attached previously so it appears to be an intermittant fault.

Help appreciated, I am not experienced in programming of any sort, so any comments to us need to be quite low techy. Thanks very much in advance.

 

all the best

clareo

Posted
its because some customers don't bother to return from the payment gateway to your store once they pay. Have a look at the recover cart sales contrib.

http://www.oscommerce.com/community/contributions,1688

 

 

Thank you very much, that is very useful to know. I appreciate your reply.

I'm a real novice and a bit of a scardey cat, so I can't see myself installing the software you recommended. It is great to know though that there is an reason for orders falling down the black hole.

I will just email the people and get them to confirm what they ordered for now.

 

Thanks again, clareo

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