Need help with the checkout process

[clive]

Hi

 

Can anyone help by telling me what file controls the checkout proceedure.

 

On checking out you can log on make a purchase and go to the checkout_shipping.php page on clicking continue to the payment type you go round in a circle back to the checkout_shipping.php page.

 

I have check all the files but am a complet loss to know how to fix the problem.

 

Thanks

[Guest]

check if the shipping, payment and order total modules are installed properly in osc admin->Modules

[agrace]

I am having the same problem,once you click check out it says there is no items in you cart

[Guest]

I am having the same problem,once you click check out it says there is no items in you cart

that seems to be a different problem most likely with incorrect session configuration.

[agrace]

which one would i check

[Guest]

for the sessions you check 2 things usually. The catalog\includes\configure.php file and the osc admin->configuration->sessions settings.

[mr_absinthe]

Hello,

 

this problem has been driving me crazy for few weeks now and I don't seem to be able to figure it out. The following comments from my visitors are different but might all be related:

now I finally got logged in, and upon checking out, the page: https://originalabsinthe.com/checkout_shipping.php has a "continue" link that only returns me to the same page continously.

So far I have been unable to recreate the above situation.

I was trying to purchase some absinthe off of your site but every time I went to checkout it never would let me past the address screen if you could help me with my purchase or tell me what I might have done wrong...

The reason I've not completed the transaction is because I'm having some sort of odd browser failure. When I hit the 'transmit' button on the payment screen, it 'flashes' my browser and remains on the page.

I tried to complete my purchase, but when I went to checkout the computer let me to a site which it said was unavailable. I tried several times, but the same thing happened. I would very much like to purchase your product...

 

I tested the checkout process using Netscape and all seems to be working fine, however in IE during the checkout process if I hit continue button on checkout_shipping, checkout_payment or checkout_confirmation, I receive "page not found" message. I go back, hit the continue button again and all is fine. Sometimes I need to go back two or three times.

 

This is output from myenv:

 

https://originalabsinthe.com/myenv.php

 

HTTP HOST: originalabsinthe.com

Server Port: 443

SSL Status: on

Fowarded Server:

Fowarded Host:

Fowarded By:

 

http://www.originalabsinthe.com/myenv.php

 

HTTP HOST: www.originalabsinthe.com

Server Port: 80

SSL Status:

Fowarded Server:

Fowarded Host:

Fowarded By:

 

And this is my configure.php

 

define('HTTP_SERVER', 'http://www.originalabsinthe.com');

define('HTTPS_SERVER', 'https://originalabsinthe.com');

define('ENABLE_SSL', true); // secure webserver for checkout procedure?

define('HTTP_COOKIE_DOMAIN', '.originalabsinthe.com');

define('HTTPS_COOKIE_DOMAIN', '.originalabsinthe.com');

define('HTTP_COOKIE_PATH', '/');

define('HTTPS_COOKIE_PATH', '/');

define('DIR_WS_HTTP_CATALOG', '/');

define('DIR_WS_HTTPS_CATALOG', '/');

define('DIR_WS_IMAGES', 'images/');

define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');

define('DIR_WS_INCLUDES', 'includes/');

define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');

define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');

define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');

define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');

define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');

define('DIR_WS_CACHE', DIR_WS_IMAGES . 'imagecache/');

 

define('DIR_WS_DOWNLOAD_PUBLIC', 'pub/');

define('DIR_FS_CATALOG', '/home/httpd/vhosts/originalabsinthe.com/httpdocs/');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');

define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');

 

I'm using .originalabsinthe.com in cookie path as suggested by Chemo and Clarocque quite a few times here.

 

I'm not 100% sure if this is the right thread but there must be somebody who could help me nail it down, please. My site is here.

[TJ Kirk]

I have a customer using Netscape 7.1 and he cant get past the shipping section. It asks him for shipping method but doesnt allow him to get past this to complete an order. Has anyone found a fix to this or know where the answer would lie?

Thanks.

[Julieann]

I'm not sure if this will help anything, but I'll throw it out there anyway.

 

Early on I had trouble with going around in circles in the checkout process. First problem I had to fix was to make sure there were no blank extra lines at the bottom of the .php files of anything that had to do with the checkout coding.

 

Then, I discovered (and had help with) a problem with an unknown conflict with shipping and stock. The stock thing was the major one. Without that being correct, it would not go to the payment page at all. Mostly it would cirle between the shipping and shopping cart page.

 

Anyway, might want to check them out, play with the settings a little to see if something will work. :)

 

The browser thing I have no idea on.

 

Julieann

[clive]

Hi

 

Can anyone help by telling me what file controls the checkout proceedure.

 

On checking out you can log on make a purchase and go to the checkout_shipping.php page on clicking continue to the payment type you go round in a circle back to the checkout_shipping.php page.

 

I have check all the files but am a complet loss to know how to fix the problem.

 

Thanks

 

Hi

 

I found my problem was that I had not set up the Modules shipping/paketing section.

 

I send everything Free Delivery so did not think you had to set up the shipping. I used flat rate and set that to free postage and it worked for me.

 

To check if you have the same problem go to the first check out page. If there are no shipping instructions showing you have not set up the shipping module. Once you set it it lets you continue onto the payment page and so on.

 

Hope this helps