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osCommerce

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New Store owner needs advice


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Hello there, I got a payment through for goods ordered online.

No order appeared on my system.

The clients name and address details were input OK into the system.

I had to email them and ask what they ordered etc. They assured me that they ordered through the shopping basket. I'm a bit perplexed, and puzzled. Has anyone any experience of this, it would be helpful if someone could shed some light on this subject.

 

Thank you very much in advance. Clareo

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yes, also if you use gateways like paypal there is a switch in the merchant account to automatically return to the site thus updating the order. Or you could install the paypal IPN. And have a look in the contributions there is the recover cart sales one where you can see what the customer ordered even when they do not return.

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I have also had the same issue before. I created an email address where I receive an email for each order placed, and I check that against my orders. Pain in the rear, but I don't know what else to do.

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